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Lead Dispatcher
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lombard, Illinois |
About this job
Job Description
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Other Possible Location: N/A
Job Schedule: N/A
Job Shift: Rotating Hours
Pay: N/A
Travel: Occasional 6-15%
Relocation: N/A
Job Summary
Other minor duties may be assigned and may vary by location.
Leads Dispatchers by performing daily couching, training and evaluation in order to ensure execution of key performance indicators. Provides support to Area Dispatch Supervisor in the overall direction of Area Dispatch Center. Dispatch Leads are cross-trained in all lines of business for all Area site operations and provide coverage as necessary for absent front-line dispatchers / routers.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location.
Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.
Facilitates and/or administers daily meetings with dispatchers and routers.
Ensures coverage is provided for dispatchers, as necessary in order to cover breaks, sick-time and vacation.
Manages cross-training and new hire training process.
Provides feedback in a timely manner to ensure dispatch quality.
Actively participates in improving operations and implementing best practices.
Handles escalations while utilizing the documented processes as outlined in the Consolidated Dispatch Playbook.
Partners with dispatchers and routers to resolve route coverage for down routes in order to optimize route efficiency.
Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.
Carries out various daily tasks, which includes: morning set up, afternoon reviews to ensure the morning crew has completed assignments, and closing reviews to ensure all assignments are prepared for the next day.
Assigns cases to the appropriate party within the designated time.
Performs other duties as assigned.
Supervisory Responsibilities
This job has no supervisory duties.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: High School Diploma or G.E.D. and four or more years of previous experience in a dispatcher or service related role.
Preferred: Associate's Degree, or equivalent experience, and four or more years of previous experience in a dispatcher role, plus specialized training in transportation and logistics; customer service experience in a call-center environment is also preferred.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Computer skills with ability to handle multiple programs and systems
Industry knowledge
Ability to communicate effectively and professionally via e-mail, telephone, and 2- way devices
Training and development skills
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click. "Apply Now."
Job number: 238321
Category: Operations
Location: Lombard, IL
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Other Possible Location: N/A
Job Schedule: N/A
Job Shift: Rotating Hours
Pay: N/A
Travel: Occasional 6-15%
Relocation: N/A
Job Summary
Other minor duties may be assigned and may vary by location.
Leads Dispatchers by performing daily couching, training and evaluation in order to ensure execution of key performance indicators. Provides support to Area Dispatch Supervisor in the overall direction of Area Dispatch Center. Dispatch Leads are cross-trained in all lines of business for all Area site operations and provide coverage as necessary for absent front-line dispatchers / routers.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location.
Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.
Facilitates and/or administers daily meetings with dispatchers and routers.
Ensures coverage is provided for dispatchers, as necessary in order to cover breaks, sick-time and vacation.
Manages cross-training and new hire training process.
Provides feedback in a timely manner to ensure dispatch quality.
Actively participates in improving operations and implementing best practices.
Handles escalations while utilizing the documented processes as outlined in the Consolidated Dispatch Playbook.
Partners with dispatchers and routers to resolve route coverage for down routes in order to optimize route efficiency.
Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.
Carries out various daily tasks, which includes: morning set up, afternoon reviews to ensure the morning crew has completed assignments, and closing reviews to ensure all assignments are prepared for the next day.
Assigns cases to the appropriate party within the designated time.
Performs other duties as assigned.
Supervisory Responsibilities
This job has no supervisory duties.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: High School Diploma or G.E.D. and four or more years of previous experience in a dispatcher or service related role.
Preferred: Associate's Degree, or equivalent experience, and four or more years of previous experience in a dispatcher role, plus specialized training in transportation and logistics; customer service experience in a call-center environment is also preferred.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Computer skills with ability to handle multiple programs and systems
Industry knowledge
Ability to communicate effectively and professionally via e-mail, telephone, and 2- way devices
Training and development skills
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click. "Apply Now."
Job number: 238321
Category: Operations
Location: Lombard, IL
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