Router

Job Description

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Other Possible Location: N/A

Job Schedule: N/A

Job Shift: 1st Shift

Pay: N/A

Travel: Occasional 6-15%

Relocation: N/A

Job Summary

Manages incoming service orders, assigns orders to drivers, and provides drivers with the ideal sequence to complete service orders. Communicates back and forth with Waste Management Route Managers, Dispatchers and Drivers to assist with problem resolution while Drivers are on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Shifts vary with the potential for overtime and Saturday hours depending on particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location.

Coordinates with dispatchers, route managers, and the service department to optimize routes.

Utilizes various tools combined with logic to build the most efficient routes possible while maintaining a high level of customer service.

Assigns all work, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.

Routes drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response

Determines daily level of driver staffing to provide best mix of responsiveness and productivity

Supports dispatchers as he/she fields incoming calls from customers, and e-mails from customer service and initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues

Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues

Records and documents information from Drivers and distributes to appropriate departments

Uses Waste Management proprietary software to enter ticket information and track activity

Supervisory Responsibilities

This job has no supervisory duties.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Required: High school diploma or G.E.D and a minimum of 6 months of related work experience.

Preferred: 2 years transportation or logistics experience, and/or additional or specialized training in transportation, routing, logistics, or similar area of study; routing and dispatching experience.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Must have adequate typing speed

Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices

Must have the desire and ability to learn Waste Management logistics process

Must have the desire and ability to learn Waste Management proprietary software applications

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click. "Apply Now."

Job number: 246102

Category: Operations

Location: Foxborough, MA