International Freight Forwarding Manager

Freight Forwarding Manager

Responsibilities:

•Manage performance of all department members using effective leadership, communication, motivation and feedback

•Assure that staff has the tools and information required to support their efforts and maximize their performance

•Insure that files are processed timely and accurately maximizing potential profitability

•Insure department meets and exceeds customer service expectations in overall service delivery

•Resolve staff, agent, vendor, and client issues through to a satisfactory resolution

•Plan and conduct regular department meetings

•Recruit, interview and select new employees

•Provide training and mentoring for staff development

•Continually be pro-active in employee development and performance

•Identify and implement process improvement initiatives

•Manage shift and vacation scheduling to insure that expected workload volume and quality is achieved

•Conduct annual performance reviews and make salary recommendations

•Stay appraised of changing regulatory requirements and disseminate information to staff and/or clients

•Negotiate competitive freight and related rates from vendors and carriers

•Support business development efforts as required to maintain existing clients or obtain new clients.

•Provide quotations and responses to clients and agents on a timely basis

•Follow requirements of International Dangerous Goods, DOT, and all related compliance when shipping cargo

•Manage communication with overseas agents and staff about incoming or outgoing shipments

•Maintain relationships with vendors and agents

Salary: contingent upon experience

Job Requirements

Education - High School diploma required

Post-Secondary Education or training in transportation related courses

Minimum experience required:

• At least years progressive Freight Forwarding experience required

•3 years supervisory or line management experience OR equivalent combination of education and experience as outlined above