Windows Lead System Support Engineer

'Want to know what it's like to work in IT at The Home Depot?'
https://vimeo.com/70037824
POSITION PURPOSE -

Do you want to be part of a thrilling revolution influenced by technology? The Home Depot is a $80 billion business-focused environment where you can contribute in a variety of functional areas covering all aspects of the consumer value chain. We are currently managing leading software packages and technology platforms to deliver creative results to our business partners and customers. We need people who understand how best to apply technologies to solve problems and develop innovative solutions. If you are looking for an opportunity to see instant, progressive, and substantial business benefits from your technology talents and experience, it's the perfect time to join The Home Depot.
As an IT professional you have expert knowledge in one or more programming languages or databases. Because of your excellent understanding of the entire project life cycle, you have the ability to direct project teams in the gathering, design, and development of complex applications/programs. You get to work closely with and learn from the brightest minds to ensure proper system design. Your role ensures highest quality implementations from design through quality insurance to production. You anticipate hardware and software design needs to take pre-emptive action. Our IT professionals support multiple team members and other project leads in day-to-day activities related to project work.

The Operations Windows Lead System Specialist role will work with a team of engineers to support all production and non-production servers across the Home Depot enterprise. Desired proficiencies and responsibilities include: Windows OS (2012) troubleshooting and diagnostics (perfmon/xperf), VMWARE, troubleshooting IIS, troubleshooting path management for storage (examples: HBA's, power path and san surfer), PowerShell scripting, automation development, Windows clustering, ability to leverage monitoring tools (SCOM and SCCM), ability to work with virtual and physical servers and the ability to remediate backup clients - all of which will be used to maintain system health. Role requires effective verbal and written communication skills, ability to communicate complex concepts in an understandable and concise manner, comfortable interacting at all levels (peer to leadership), strong leadership skills to drive execution, ability to organize and document information, a self-starter / motivated to identify and drive improvements without being prompted. As a lead, the candidate will be expected to mentor junior associates to help grow fellow team members.
Monitor, maintain, and support end-user hardware and software applications. This may include evaluating new systems during the pre-implementation phases, supporting the customers, resolving user problems, and training the end-users and teammates.

On- site and local perks:

• Choose from a variety of benefit plans designed to meet your individual and family needs.
• Take part in company Success Sharing - an incentive program based on sales performance.
• Receive 'Homer Awards' that lead to cash incentives for consistently demonstrating behaviors that reflect The Home Depot's values.
• Eat at our on-site cafeteria that offers a plethora of options or enjoy discounts at neighborhood restaurants.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

• Assesses financial effect of wiring, staging and installation costs, new equipment purchases, and project changes.
• Ensures proper asset management for all items being installed and uninstalled.
• Oversees the computer maintenance expense line on store profit and loss statements to ensure that expenses are charged appropriately in accordance with GAAP and Home Depot policies.
• Reviews monthly profit and loss statements for IS department and analyzes expenditures vis-a-vis their budget.
• Conducts post project reviews to determine financial and operational success.
• Selects, develops, and motivates assigned staff.
  
  NATURE AND SCOPE -
• Typically reports to an IS Controller.
• Direct reports typically include one or more Senior Systems Specialists, Systems Specialists and Associate System Specialists.
• Typically requires interpersonal skills for dealing with sensitive or controversial situations.
• Typically procedures for analyzing situations and making conclusions are very diverse.
• Typically considers among many different options or procedures when solving problems.
• Typically, once given general assignments, determines priorities and defines what should be done and how to do it.
  
  ENVIRONMENTAL JOB REQUIREMENTS -
  Must meet reasonable deadlines, quotas or demands for accuracy and/or may be involved in some mildly difficult situations.

MINIMUM QUALIFICATIONS -
Must be eighteen years of age or older.
Must pass the Drug Test.
Must successfully complete any required training or orientation courses.

EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

YEARS OF RELEVANT WORK EXPERIENCE - 5

PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

PREFERRED QUALIFICATIONS -
• A bachelor' s degree in Computer Science, Systems Engineering or related field.
• Five to eight years of Windows server administration experience.
Technical Skills:
• Highly proficient in Windows OS, especially 2012
• Highly proficient in Windows OS troubleshooting
• Highly proficient in PowerShell scripting
• Highly proficient in Windows clustering - a solid understanding of Always On clusters
• Proficient understanding of SCCM and SCOM - beneficial to have knowledge of other monitoring tools. Solid understanding of using perfmon/xperf and deciphering the data generated..
• Proficient in Automation development
• Proficient in IIS troubleshooting
• Proficient in troubleshooting path management for storage (examples: HBA's, power path and san surfer)
• Proficient with VMWare
• Good knowledge of networking
Soft Skills:
• Effective communications - verbal, written and presentation skills
• Ability to convey concepts and ideas in a concise effective manner
• Comfortable interacting at all levels (peer and leadership) of the organization
• Strong leadership and the ability to drive execution
• Ability to organize information in a documented format to support the environment
• Ability to mentor and grow fellow associates
• Self-Motivated / Starter - seeks opportunities to drive improvements without being prompted
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Project management experience.
People management/supervisory experience.
Systems analysis and consulting skills.
Financial analysis skills.
Knowledge of standard software products, including MS Office and Lotus.

MINIMUM QUALIFICATIONS -
Must be eighteen years of age or older.
Must pass the Drug Test.
Must successfully complete any required training or orientation courses.

EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

YEARS OF RELEVANT WORK EXPERIENCE - 5

PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

PREFERRED QUALIFICATIONS -

• A bachelor' s degree in Computer Science, Systems Engineering or related field.
• Five to eight years of Windows server administration experience.

Technical Skills:
• Highly proficient in Windows OS, especially 2012
• Highly proficient in Windows OS troubleshooting
• Highly proficient in PowerShell scripting
• Highly proficient in Windows clustering – a solid understanding of Always On clusters
• Proficient understanding of SCCM and SCOM – beneficial to have knowledge of other monitoring tools.   Solid understanding of using perfmon/xperf and deciphering the data generated..
• Proficient in Automation development
• Proficient in IIS troubleshooting
• Proficient in troubleshooting path management for storage (examples: HBA’s, power path and san surfer)
• Proficient with VMWare
• Good knowledge of networking

Soft Skills:
• Effective communications - verbal, written and presentation skills
• Ability to convey concepts and ideas in a concise effective manner
• Comfortable interacting at all levels (peer and leadership) of the organization 
• Strong leadership and the ability to drive execution
• Ability to organize information in a documented format to support the environment
• Ability to mentor and grow fellow associates
• Self-Motivated / Starter – seeks opportunities to drive improvements without being prompted

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Project management experience.
People manage