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Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bolingbrook, Illinois |
About this job
Xerox is
the world's leading enterprise for business process and document management.
Its services, technology, and expertise enable workplaces - from small
businesses to large global enterprises - to simplify the way work gets done so
they operate more effectively and focus more on what matters most: their real
business. Xerox offers business process outsourcing and IT outsourcing
services, including data processing, healthcare solutions, HR benefits
management, finance support, transportation solutions, and customer
relationship management services for commercial and government organizations
worldwide. The company also provides extensive leading-edge document
technology, services, software and genuine Xerox supplies for graphic
communication and office printing environments of any size. Xerox serves
clients in more than 160 countries. For more information, visit www.xerox.com,
www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
Wireless
Customer Service Representative
Do you enjoy helping others? Are you
looking for a company with great benefits? We want to hear from you!
Job Description
As a Wireless Customer Service Representative
working in a call center environment, you will be working with one of the
nation’s largest wireless providers by supporting customer’s with their
wireless accounts and devices to enhance each customer’s experience.
Your responsibilities will include,
but are not limited to the following:
Ability to navigate through multiple computer
applications with speed and accuracy.
Ability to work with customers to resolve billing
inquiries.
Provide troubleshooting assistance to customers with
technical issues on their wireless device.
Ability to accept and implement coaching and feedback
in order to achieve individual and team performance goals.
Maintain a high level of world class customer
service/professionalism to a wide range of customers.
Recommend products that best suit the customer’s
wireless requirement.
·
Ability to read and interpret documents such as procedure manuals, work
instructions and software manuals.
Benefits, Benefits and More
Benefits!
Full Time Hours- Minimum of 40 hours per week, plus 5
additional hours of prescheduled OT
Medical, Dental, Vision, & 401k plans
Educational
assistance up to $4k annually
Paid Time Off
Employee Referral plans! Invite your friends and family
to apply
Fun working environment!
Unlimited overtime available! (based on business need)
Company discounts! Local restaurants, gyms, cell phone
service discounts, auto, travel, international theme parks and many more!
Qualifications
Successful candidates for this
position will have:
Six months experience in providing customer service
either via phone or in person
Maintain a positive environment, working with
co-workers and customers within a diverse culture.
Excellent telephone manner and listening skills.
The ability to relate to customers in a professional
and courteous manner.
The ability to work in a team environment.
The ability to work under pressure.
The ability to sit for long periods of time.
Excellent attention to detail and multi-tasking ability.
Self-motivation to work under his/her own initiative.
Good typing skills (25 words per minute)
Open
schedule availability between 6:00am and 12:00am, 7 days/week including
all weekends and holidays. Candidates MUST be open to working any
shift during the hours of operation.
A minimum of a High School diploma or general education
degree (GED).
Must be at least 18 years of age or older
Must pass drug test and state, federal and criminal
background check
If you meet the requirements of this position and want to work for
a world-class company with a great marketplace reputation, apply online
today! If you prefer, you can also call us at (630) 226-7185 or come by
our office at 245 W Crossroads Parkway, Bolingbrook, IL 60440 (intersection of
Route 53 and Crossroads) between 9:00am and 3:00pm Monday through Friday!
Xerox Business Services, LLC is an
Equal Opportunity Employer and considers applicants for all positions without
regard to race, color, creed, religion, ancestry, national origin, age, gender
identity, sex, marital status, sexual orientation, physical or mental
disability, use of a guide dog or service animal, military/veteran status,
citizenship status, basis of genetic information, or any other group protected
by Federal or State law or local ordinance. People with disabilities who need a
reasonable accommodation to apply or compete for employment with Xerox Business
Services, LLC may request such accommodation(s) by sending an e-mail to accommodations@xerox.com .
#D1
#D3
the world's leading enterprise for business process and document management.
Its services, technology, and expertise enable workplaces - from small
businesses to large global enterprises - to simplify the way work gets done so
they operate more effectively and focus more on what matters most: their real
business. Xerox offers business process outsourcing and IT outsourcing
services, including data processing, healthcare solutions, HR benefits
management, finance support, transportation solutions, and customer
relationship management services for commercial and government organizations
worldwide. The company also provides extensive leading-edge document
technology, services, software and genuine Xerox supplies for graphic
communication and office printing environments of any size. Xerox serves
clients in more than 160 countries. For more information, visit www.xerox.com,
www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
Wireless
Customer Service Representative
Do you enjoy helping others? Are you
looking for a company with great benefits? We want to hear from you!
Job Description
As a Wireless Customer Service Representative
working in a call center environment, you will be working with one of the
nation’s largest wireless providers by supporting customer’s with their
wireless accounts and devices to enhance each customer’s experience.
Your responsibilities will include,
but are not limited to the following:
Ability to navigate through multiple computer
applications with speed and accuracy.
Ability to work with customers to resolve billing
inquiries.
Provide troubleshooting assistance to customers with
technical issues on their wireless device.
Ability to accept and implement coaching and feedback
in order to achieve individual and team performance goals.
Maintain a high level of world class customer
service/professionalism to a wide range of customers.
Recommend products that best suit the customer’s
wireless requirement.
·
Ability to read and interpret documents such as procedure manuals, work
instructions and software manuals.
Benefits, Benefits and More
Benefits!
Full Time Hours- Minimum of 40 hours per week, plus 5
additional hours of prescheduled OT
Medical, Dental, Vision, & 401k plans
Educational
assistance up to $4k annually
Paid Time Off
Employee Referral plans! Invite your friends and family
to apply
Fun working environment!
Unlimited overtime available! (based on business need)
Company discounts! Local restaurants, gyms, cell phone
service discounts, auto, travel, international theme parks and many more!
Qualifications
Successful candidates for this
position will have:
Six months experience in providing customer service
either via phone or in person
Maintain a positive environment, working with
co-workers and customers within a diverse culture.
Excellent telephone manner and listening skills.
The ability to relate to customers in a professional
and courteous manner.
The ability to work in a team environment.
The ability to work under pressure.
The ability to sit for long periods of time.
Excellent attention to detail and multi-tasking ability.
Self-motivation to work under his/her own initiative.
Good typing skills (25 words per minute)
Open
schedule availability between 6:00am and 12:00am, 7 days/week including
all weekends and holidays. Candidates MUST be open to working any
shift during the hours of operation.
A minimum of a High School diploma or general education
degree (GED).
Must be at least 18 years of age or older
Must pass drug test and state, federal and criminal
background check
If you meet the requirements of this position and want to work for
a world-class company with a great marketplace reputation, apply online
today! If you prefer, you can also call us at (630) 226-7185 or come by
our office at 245 W Crossroads Parkway, Bolingbrook, IL 60440 (intersection of
Route 53 and Crossroads) between 9:00am and 3:00pm Monday through Friday!
Xerox Business Services, LLC is an
Equal Opportunity Employer and considers applicants for all positions without
regard to race, color, creed, religion, ancestry, national origin, age, gender
identity, sex, marital status, sexual orientation, physical or mental
disability, use of a guide dog or service animal, military/veteran status,
citizenship status, basis of genetic information, or any other group protected
by Federal or State law or local ordinance. People with disabilities who need a
reasonable accommodation to apply or compete for employment with Xerox Business
Services, LLC may request such accommodation(s) by sending an e-mail to accommodations@xerox.com .
#D1
#D3
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