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Inbound Customer Service Rep
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1850 West Rio Salado Pkwy. Tempe, Arizona |
About this job
Inbound Customer Service Representatives
TRAINING STARTS MAY 18, 2015
GREAT PAY. NO Weekends. NO Selling.
Flexible Shift Options & Advancement Opportunities
Who We are:
At WageWorks, you have the opportunity to work for a successful company that is the provider of choice for over 45,000 clients. Our clients make up 44% of the Fortune 500 and 58% of the Fortune 100 and rely on us to provide exceptional customer service for their employees. WageWorks administers Consumer-Directed Benefits, including pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts, Health Reimbursement Arrangements as well as Commuter Benefit Services, which include transit and parking programs, and other employee benefits.
Our Inbound Customer Service Team:
Our Customer Service teams spend the majority of the day speaking with our customers, answering questions regarding their Consumer-Directed Benefits. The calls you'll receive aren't superficial - they are critically important to our customers. As an example, you may speak to a customer about how to get reimbursed for their diabetes medication, or a new parent calling to find out how they can get child care covered under their company's dependent care FSA plan. You may also speak to a customer trying to make ends meet asking you the best way to utilize their FSA dollars. Our CSRs exhibit professionalism and empathy at all times.
Our Environment:
Our Tempe Call Center is easily accessible by the 202 freeway, and in close proximity to the light rail. Our facility is state of the art and provides a nice comfortable workspace with all of the Starbucks coffee you can drink. In addition, the management staff believes in creating a positive and uplifting environment that includes recognizing and developing our people for future opportunities. WageWorks is planning additional growth, which means more opportunities for people that are driven and looking for a career. In addition, though attendance is critical to our success, we have various shift options available to assist you with managing your work and home life.
Job Details:
Hourly Pay and Bonus
Hiring Inbound Customer Service agents at $12 per hour.
Everyone has the potential to earn an additional $250 a month bonus, based on achievement of performance goals.
Shift Options:
All shift options are required to attend training Full Time, Mon-Fri 8am-4:30pm for four weeks. Attendance every day in training is required. NO EXCEPTIONS.
Full Time , 40+ hours a week, assigned a shift, based on business need, between the hours of 5am-6pm.
Job Requirements:
A total of at least one year of successful customer service experience over the phone or face to face. Call center experience is a highly preferred, but not required.
High School Diploma or GED
Excellent attendance record.
Ability to attend every single day of training for the entire four weeks, 8am to 4:30pm.
Attendance is critical, if there are any tardies or absences during the four week training, we will evaluate the need to end your assignment.
The ability to sincerely express empathy and acknowledge customer concerns over the phone.
We conduct background checks including, but not limited to: employment history, criminal history, driving record, education, and professional references.
Build Your Career at WageWorks!
When you work at WageWorks, you help people live happier, healthier, and more productive lives.
We help over 4 million people save money on critical expenses - like healthcare, child and elder care, and commuting - through benefits like Healthcare and Dependent Care Flexible Spending Accounts, Health Savings Accounts, and Commuter Benefits provided through their employers. Over 45,000 employers have already chosen WageWorks to administer their Consumer-Directed Benefits, making us leader in the industry.
Why Work for WageWorks?
If you're looking for a career that provides plenty of growth opportunities, responsibility, and interesting challenges to tackle, you will find it here.
If you want to join a fast-moving, high-growth, exciting company that's a market leader, you're looking in the right place.
But mostly, if you want to help people live happier, healthier, and more productive lives, then you'll want to work for WageWorks.
WageWorks is an Equal Opportunity Employer.
Drug Free Workplace
TRAINING STARTS MAY 18, 2015
GREAT PAY. NO Weekends. NO Selling.
Flexible Shift Options & Advancement Opportunities
Who We are:
At WageWorks, you have the opportunity to work for a successful company that is the provider of choice for over 45,000 clients. Our clients make up 44% of the Fortune 500 and 58% of the Fortune 100 and rely on us to provide exceptional customer service for their employees. WageWorks administers Consumer-Directed Benefits, including pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts, Health Reimbursement Arrangements as well as Commuter Benefit Services, which include transit and parking programs, and other employee benefits.
Our Inbound Customer Service Team:
Our Customer Service teams spend the majority of the day speaking with our customers, answering questions regarding their Consumer-Directed Benefits. The calls you'll receive aren't superficial - they are critically important to our customers. As an example, you may speak to a customer about how to get reimbursed for their diabetes medication, or a new parent calling to find out how they can get child care covered under their company's dependent care FSA plan. You may also speak to a customer trying to make ends meet asking you the best way to utilize their FSA dollars. Our CSRs exhibit professionalism and empathy at all times.
Our Environment:
Our Tempe Call Center is easily accessible by the 202 freeway, and in close proximity to the light rail. Our facility is state of the art and provides a nice comfortable workspace with all of the Starbucks coffee you can drink. In addition, the management staff believes in creating a positive and uplifting environment that includes recognizing and developing our people for future opportunities. WageWorks is planning additional growth, which means more opportunities for people that are driven and looking for a career. In addition, though attendance is critical to our success, we have various shift options available to assist you with managing your work and home life.
Job Details:
Hourly Pay and Bonus
Hiring Inbound Customer Service agents at $12 per hour.
Everyone has the potential to earn an additional $250 a month bonus, based on achievement of performance goals.
Shift Options:
All shift options are required to attend training Full Time, Mon-Fri 8am-4:30pm for four weeks. Attendance every day in training is required. NO EXCEPTIONS.
Full Time , 40+ hours a week, assigned a shift, based on business need, between the hours of 5am-6pm.
Job Requirements:
A total of at least one year of successful customer service experience over the phone or face to face. Call center experience is a highly preferred, but not required.
High School Diploma or GED
Excellent attendance record.
Ability to attend every single day of training for the entire four weeks, 8am to 4:30pm.
Attendance is critical, if there are any tardies or absences during the four week training, we will evaluate the need to end your assignment.
The ability to sincerely express empathy and acknowledge customer concerns over the phone.
We conduct background checks including, but not limited to: employment history, criminal history, driving record, education, and professional references.
Build Your Career at WageWorks!
When you work at WageWorks, you help people live happier, healthier, and more productive lives.
We help over 4 million people save money on critical expenses - like healthcare, child and elder care, and commuting - through benefits like Healthcare and Dependent Care Flexible Spending Accounts, Health Savings Accounts, and Commuter Benefits provided through their employers. Over 45,000 employers have already chosen WageWorks to administer their Consumer-Directed Benefits, making us leader in the industry.
Why Work for WageWorks?
If you're looking for a career that provides plenty of growth opportunities, responsibility, and interesting challenges to tackle, you will find it here.
If you want to join a fast-moving, high-growth, exciting company that's a market leader, you're looking in the right place.
But mostly, if you want to help people live happier, healthier, and more productive lives, then you'll want to work for WageWorks.
WageWorks is an Equal Opportunity Employer.
Drug Free Workplace
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