Loss Prevention Shrinkage Specialist - Keystone

Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for a self-motivated individual to support the operation of our stores by maintaining building security and store safety.

From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

The ideal loss prevention shrinkage specialist is detail oriented, results driven and committed to providing outstanding customer service.

Responsibilities

• Respond promptly to all store pages and in-store emergency situations, e.g., customer incidents, bomb threats, escorting disruptive individuals from store, assisting with loss children, assisting in Violence in the Workplace situations
• Demonstrate knowledge of the alarm panel and proficiency in all response procedures, including alarm communication, potential burglaries, fires, Code Red and Lock Down
• Communicate and escalate trends of external theft activity to the Loss Prevention Manager
• Identify indicators of internal theft through performing audits through stock walks, internal sweeps, register checks, employee owned good's (EOG), hand carries, etc., utilize findings to help resolve and mitigate losses
• Observe employee activity and report serious misconduct and promptly communicate tip information to Loss Prevention Manager
• Assess and assist in emergency situations
• Reduce and control loss of inventory through audits, training and education
• Maintain a high level of confidentiality
• Maintain partnerships with target and non-target departments and support the Department Managers in resolving shrinkage
• Ensure all theft deterrents are in good working condition and report any concerns to the Loss Prevention Manager
• Follow all company Loss Prevention guidelines

Qualifications

• Have a high school diploma, or equivalent (preferred)


• Strong decision making and problem-solving skills
• Ability to communicate clearly and professionally with customers and coworkers
• Strong written communication skills
• Computer proficiency, including use of monitoring and surveillance technologies
• High level of ownership, accountability and initiative
• Ability to work a flexible schedule based on department and store needs

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.

As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.

We are an equal opportunity employer committed to providing a diverse environment.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.