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in San Antonio, TX

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Hours Full-time, Part-time
Location San Antonio, TX
San Antonio, Texas

About this job

Director of Operations

World Duty Free Group is a global organization, serving customers all over the world with an exciting selection of leading brand names in award winning designed stores staffed by professional & enthusiastic people. We are looking for people with real leadership qualities? a culture for retail, a champion for personal and individual development, and an energy for delivering the very best customer experience.

We are committed to a diverse environment where our associates enjoy a vibrant place to work in a retail environment that never stands still. We reward your efforts, support your career development and celebrate your contribution.

WDFG operates in 21 countries, a truly global company. Serving millions of customers a year, we operate a variety of stores, selling a prestigious range of brands and travel essentials to make your travel experience more enjoyable. WDFG has a long heritage of serving travelers & continually updating our brand portfolio with existing stores, great merchandise assortments and outstanding service to best meet the travelers’ needs. We work in partnership with the airports, brand partners and local communities to deliver airport shopping experiences that exceed our customers’ expectations.

In the U.S., WDFG operates nearly 230 stores in more than 29 airports along with NASA Space Center in Houston; these include some of the country’s biggest and busiest locations. Our stores range from newsstands to convenience, bookstores to specialty retail, and luxury brands to branded stores such as Estee Lauder group, & fashion concepts such as Desigual, Talie & Radio Road

Ontario International Airport (ONT) is a medium-hub full service airport in Southern California serving passages from all around the United States. WDFG operates 9 stores in Ontario International Airport (ONT). Need a book or magazine, stop by one of our two Author’s Bookstores. Need a gift, stop by California and Company and pick up a toy. Need the latest greatest electronics, stop by our Tech E.

Ontario offers the right candidate an exciting autonomous role to really own and drive your business like no other; at WDFG we value individuality and we aspire to offer a great place to work and a great place to shop.

Summary:

The Director Retail Operations is responsible for directing, planning and managing a multi-concept Retail location with moderately difficult operations as determined by revenue level, labor, union involvement, landlord relations, geographic span of responsibility, number of concepts, DBE Subtenants and joint ventures. This position is accountable for achieving the location's financial goals, and performs all other responsibilities as directed by the business or as assigned by Management. This is an exempt position and typically reports to the Regional Head of Operations.

Essential Functions:

* Oversees the daily operations of a multi-concept location and ensures delivery of the highest level of customer service and employee relations.
* Facilitates the development and implementation of the annual budget, financial forecasts and other business

San Antonio, Texas
San Antonio, TX