Call Center Customer Service Representative (Inbound and Outbound) - Franklin, TN - Full-time / Part-time

Position Description:

Energize your career with one of Healthcare's fastest growing
companies.  

You dream of a great career with a great company - where you can
make an impact and help people.  We dream of giving you the opportunity to
do just this.  And with the incredible growth of our business, it's a
dream that definitely can come true. Already one of the world's leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate
our Service Centers, improve our Service levels and help people lead healthier
lives. We live for the opportunity to make a difference and right now, we are
living it up.

This opportunity is with one of our most exciting business areas:
Optum - a growing part of our family of companies that make UnitedHealth Group
a Fortune 14 leader.

Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions, and treatments;
helping them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many lives in
such a positive way. And we do it all with every action focused on our shared
values of Integrity, Compassion, Relationships, Innovation, and Performance.

The purpose of the Call
Center Customer Service Representative (Inbound and Outbound) is to
provide expertise and customer service to members, customers, and or providers
pertaining to scheduling pharmacy appointments, discuss benefit related
questions, and/or obtain important follow up information from providers. Direct
phone-based customer interaction to answer and resolve a wide variety of
inquiries.

Primary Responsibilities:

• Enhancing our valued members
  experience within their specific health plan 


• Conduct a high volume of
  outbound calls to members, and possibly providers, of United Healthcare
  and Care Improvement Plus health plans. 


• Schedule pharmacy telephonic
  appointments, discuss benefit related questions, and/or obtain important
  follow up information from providers.


• Answer inbound calls from
  members and assist with plan-specific inquiries. 


• Route calls to appropriate
  department(s).


• Validating member/provider
  demographic information and obtaining additional member/provider data via
  specific plan scripting 


• Document the member(s) record
  with accurate information obtained on the call.


• Ensures that appointments are
  scheduled accurately following department policies and procedures.


• Resolves scheduling issues or
  concerns.


• Works on special projects
  within the department as assigned.