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About this job

Retail Sales Lead
WHO WE ARE
American Girl Chicago, a wholly owned subsidiary of Mattel, has an opening for a full time Retail Sales lead. At Mattel, our vision is Creating the Future of Play. We strive to achieve this vision primarily through our creative and enthusiastic employees who dare to be innovative, and thrive in a friendly and fast-paced environment. American Girl is committed to developing employees and supporting their career goals, helping them grow with a host of meaningful experiences and learning opportunities. And by promoting a culture of balance that emphasizes working passionately and taking time to play, we are proud of how our employees lead by example in all that they do!
WHO WE'RE LOOKING FOR
We are seeking to fill the position of Retail Sales Lead. The purpose of this position is as follows:
* Provide prompt, efficient and exceptional service within our customer-oriented environment in order to ensure an excellent experience at American Girl Place
* Motivate and inspire team to positively impact our customers shopping experience through gracious coaching and employee engagement
* Assist with the training and supervision of all current and new employees
* Assist department manager with the daily planning and operation of the department
Requirements
* Minimum two years' work experience in retail or service industry
* Strong customer service background a must; Prior supervision and/or leadership experience is required
* Excellent communication and organizational skills
* Experienced user of Microsoft Excel, Outlook and Word
* Ability to work a flexible work schedule Monday through Sunday, that includes evenings and holidays
MORE ABOUT WHO WE ARE
American Girl is a premium brand for girls and a wholly owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com). The Mattel family of companies is the worldwide leader in the design, manufacture, and marketing of toys and family products. Since its inception in 1986, American Girl has been devoted to celebrating girls' ages 3 to 12 through high-quality dolls and accessories, books, clothes, movies, and unforgettable experiences. Best-selling lines include BeForeverTM, My American GirlTM, Girl of the YearTM, and Bitty BabyTM. Headquartered in Middleton, WI, the company sells products exclusively through its award-winning catalogue, on americangirl.com, and in its experiential retail stores. By inspiring girls to be their best, American Girl has earned the loyalty of millions of girls and the praise and trust of parents and educators.
Please apply online at www.americangirl.com
We offer a generous 30% discount and a competitive salary, medical and dental benefits and 401(k) plans.
Connect with us on Facebook at American Girl Careers!
F/M/Disability/Vet
Affirmative Action Employer