Front Desk Agent - FT / Flexible Shift - Full-time

Buena Vista Palace Hotel & Spa

The Front Desk Clerk is a member of the Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Education & Experience:

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience preferred.

Physical requirements:

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental requirements

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to multi task.

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Maintain regular attendance in compliance with Buena Vista Palace Hotel & Spa standards, as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Buena Vista Palace Hotel & Spa standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Greet and welcome all guests approaching the Front Desk in accordance with Buena Vista Palace Hotel & Spa standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.

Marginal:

• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

Employment opportunities at The Buena Vista Palace Hotel & Spa are only handled by Interstate Hotels & Resorts. Please be aware that other individuals representing themselves as employment recruiters for the hotel may be a scam. For a current listing of all open positions at The Buena Vista Palace Hotel & Spa, please visit: http://careers.interstatehotels.com/buena-vista-palace

Welcome to the Buena Vista Palace Hotel & Spa in the Walt Disney World® Resort the perfect combination of modern technology, the utmost in personal comfort, and America's favorite destination. Our guest can choose from a delightful assortment of beautifully appointed guest rooms and suites. They can also enjoy complimentary transportation to all Disney Theme Parks, special privileges at five championship golf courses, and access to the relaxing services of our full-service spa.

Our guest can come celebrate the magic of Disney at our premier Walt Disney World Orlando hotel. The luxurious Buena Vista Palace Hotel & Spa in the Walt Disney World® Resort provides comfort and relaxation in an ideal location. Situated just across the street from thrilling Downtown Disney and close to all the major attractions, this well-situated property makes visiting this sunny locale easy. Our complimentary shuttle takes our guest to visit all four Disney Theme Parks and water parks. Schedule preferred tee times at four championship golf courses. Enjoy priority seating at select Disney restaurants and dinner shows. Select our inviting Walt Disney World lodging for convenient access to exhilarating Disney venues.

This official Walt Disney World® Resort and contemporary haven offers spacious and bright accommodations, a majestic lobby and unsurpassed, kid- and family-friendly hospitality. Our guest can refresh with 3 heated swimming pools with pool concierge, enjoy access and transportation to the Walt Disney World® Theme Parks and golf at Disney® PGA Championship courses, or indulge in the 10,000 square-foot rejuvenating spa. Pleasing every appetite is a breeze with on-site restaurants and lounges.

For more than two decades, our prestigious hotel has led the industry in creativity for unforgettable weddings and special events. Our guest can capture the special moments like Proms and Homecoming Dances in our beautiful ballrooms. They can also celebrate with friends for a Sweet 16 or Quinceañera. Gather with family for a romantic wedding. Host a special bar/bat mitzvah. Enjoy full-service catering options and meticulously planned menus for all occasions, from our professional staff and expert chefs.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer