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Coordinator Workforce, Support- RES Admin
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Phoenix, Arizona |
About this job
POSITION TITLE: Coordinator - Wrkfrc Supprt-Res
POSITION PURPOSE:
Ensure employee paperwork is completed and processed in a timely manner. Act as resource for employees regarding administrative issues.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Ensure status change forms are completed timely and appropriately processed through Workbrain (i.e., terminations, transfers, leaves of absence, etc.); ensure timely and effective communication across departments regarding employee status
- Act as liaison with Human Resources regarding employee paperwork; research and resolve employee issues
- Provide leave of absence eligibility information as necessary
- Maintain employee files
- Produce ad-hoc reports as requested
- Process invoices and forward to Accounts Payable
- Manage supply ordering and distribution
- Act as main point of contact for Res employees regarding administrative issues; research and resolve issues
- Coordinate training and team meetings
- Issue and maintain agent ACD phone sines
- Provide support to Res Ops Analysis work group (e.g., assist with data entry, research, reporting, staff management) as needed
- Track and report attendance issues to supervisory staff
- Complete other administrative tasks as assigned
Qualifications
- High school graduation or equivalent; some college coursework preferred
- At least 2 years previous customer service/call center/administrative support work experience
- Working knowledge of call center dynamics, including staffing, queues, and performance metrics
- Proficient with Microsoft Office software (e.g., Word, Excel, Outlook, PowerPoint, etc.)
- Excellent customer service skills
- Strong written and verbal communication skills
- Strong problem-solving and decision-making abilities
- Ability to perform effectively and shift priorities appropriately to meet deadlines in a dynamic, fast-paced work environment
- Previous work experience with eWFM
- Knowledge of Shares and QIK
- Knowledge of Workbrain
- Ability to maintain strict confidentiality regarding employee information
- Experience with multi-site call center workforce management
- Flexibility and willingness to work any shift (work group is 7 x 24)
Equal Opportunity Employer/Disabled/Vets
Department:
Location:
US-AZ-Phoenix
Posted Date:
4/20/2015 00:00:00
Expiration Date:
12/12/2099 00:00:00
Requisition ID:
249271
Work Schedule
Full-Time
Equal Opportunity Employer/Disabled/Vets
jobpost-17030
us
POSITION PURPOSE:
Ensure employee paperwork is completed and processed in a timely manner. Act as resource for employees regarding administrative issues.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Ensure status change forms are completed timely and appropriately processed through Workbrain (i.e., terminations, transfers, leaves of absence, etc.); ensure timely and effective communication across departments regarding employee status
- Act as liaison with Human Resources regarding employee paperwork; research and resolve employee issues
- Provide leave of absence eligibility information as necessary
- Maintain employee files
- Produce ad-hoc reports as requested
- Process invoices and forward to Accounts Payable
- Manage supply ordering and distribution
- Act as main point of contact for Res employees regarding administrative issues; research and resolve issues
- Coordinate training and team meetings
- Issue and maintain agent ACD phone sines
- Provide support to Res Ops Analysis work group (e.g., assist with data entry, research, reporting, staff management) as needed
- Track and report attendance issues to supervisory staff
- Complete other administrative tasks as assigned
Qualifications
- High school graduation or equivalent; some college coursework preferred
- At least 2 years previous customer service/call center/administrative support work experience
- Working knowledge of call center dynamics, including staffing, queues, and performance metrics
- Proficient with Microsoft Office software (e.g., Word, Excel, Outlook, PowerPoint, etc.)
- Excellent customer service skills
- Strong written and verbal communication skills
- Strong problem-solving and decision-making abilities
- Ability to perform effectively and shift priorities appropriately to meet deadlines in a dynamic, fast-paced work environment
- Previous work experience with eWFM
- Knowledge of Shares and QIK
- Knowledge of Workbrain
- Ability to maintain strict confidentiality regarding employee information
- Experience with multi-site call center workforce management
- Flexibility and willingness to work any shift (work group is 7 x 24)
Equal Opportunity Employer/Disabled/Vets
Department:
Location:
US-AZ-Phoenix
Posted Date:
4/20/2015 00:00:00
Expiration Date:
12/12/2099 00:00:00
Requisition ID:
249271
Work Schedule
Full-Time
Equal Opportunity Employer/Disabled/Vets
jobpost-17030
us
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