Account Manager - Full-time / Part-time

Reviewsnap is a leading performance management software-as-a service (SaaS) provider. Our commitment to outstanding client service is unequaled in the industry and we seek individuals who can deliver the highest possible level of service in a consistent basis. Rapid growth is driving the need for additional Account Managers to help build our business and to drive exceptional service.

Reviewsnap’s Account Managers play an integral role in helping the company reach its overarching goals. They are responsible for driving new sales and overseeing client relationships to ensure that growth goals are met, client satisfaction levels are consistently at a very high level, and our retention rate continues to lead the industry.

Primary responsibilities include:

• As an Account Manager your main focus will be following up and nurturing leads, closing sales, and overseeing the success of current clients to maximize their satisfaction and resulting retention
• Effectively demonstrate our performance management system to prospects and converting a minimum of 30% of those to new clients
• Effectively manage your assigned Implementation and Training Specialists in a manner that drives efficiency, excellent communication, rapid response, and high levels of customer satisfaction
• Update your CRM on a daily basis with comments, notes, and follow up activities to ensure complete and concise tracking of activity
• Ensure that new clients are efficiently handed off to the Implementation Specialist to begin the implementation process
• Act as the backup to your assigned Implementation Specialists for client support to ensure the client’s success in implementing and using Reviewsnap
• Oversee the relationship with the client and maintain responsibility for that relationship and assist the Implementation Specialist if they have any questions or need help with any issues
• Handle any escalated issues to ensure complete resolution in an extremely timely manner
• Train and support your respective Implementation and Training Specialists to ensure that they have a strong understanding of the system and our business practices.

About you:

• Fast learning that proactively tackles challenges
• Team player with a strong work ethic
• Understand and appreciate the importance of communicating with the team
• Ability to thrive in a start-up and remote working environment, managing multiple projects simultaneously
• Fun with a great sense of humor

Qualifications:

• A bachelor's degree or equivalent education
• One to three years of inside sales, customer service, or outbound call experience required
• Experience within the human resources technology and/or SaaS solutions industry a plus
• Previous experience working with a CRM, such as Salesforce or PipeDrive helpful, but not required
• Ability to close deals with a sense of urgency, but in a highly professional manner is a must
• Experience with WebEx or other online meeting software
• Excellent general and persuasive communication skills required
• Experience providing presentations demonstrating technology both online and face-to-face a plus