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Customer Service Representative 2 - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Bernardino, California |
About this job
Job Title:
Customer Service Representative 2 -
Job ID Number:
5104423
Schedule Type:
Reg-Time
Work Hours:
37.5
Location:
San Bernardino,CA
Qualifications:
Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Join the #1 Mortgage originator and servicer ( Source: Inside Mortgage Finance )
Our Performing Servicing team focuses on the customer and strives for operational excellence in servicing mortgage loans and home equity products for our customers.
Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
A Customer Service Representative 2 (CSR 2) position with our team offers an opportunity to be part of one of America's greatest companies. You'll have exposure to a variety of responsibilities, people and experiences in a professional work environment - that's part of the fun! Our best CSR's constantly go the extra mile to wow customers, make them feel that their concerns are important and also engage customers to learn about their financial needs through patience, attention to detail, and the ability to follow procedures.
This is a fast paced call center in which you will be taking calls during your entire schedule. We are looking for people who learn quickly, can multi task, have the ability to disseminate technical information and communicate it to homeowners, and possess the drive to sell company products on a majority of calls.
In this position you will:
Participate in and support overall customer service goals Efficiently handle variety of customer inquiries regarding their home mortgage Become a subject matter expert of mortgage banking processes, procedures and internal and external resources Prioritize quality and efficiency in resolving customer issues Minimize call escalations by gaining our customer's trust and confidence Increase customer loyalty by offering value added products and services Generate leads for other members of the sales team to close We are seeking individuals who have:
Excellent phone etiquette with advanced Customer Service skills Strong time management skills Ability to discern and adapt to varying production level needs dependent on environment needs Strong math skills with the ability to understand and explain how mortgage accounts are maintained Excellent interpersonal skills to deal effectively with customers, employees, intradepartmental and other entities A CSR 2 is the voice of our company and represents Wells Fargo At Wells Fargo, we have an outstanding diverse team. We want people who pitch in and help others without being asked and want team members who are committed to the success of the team. A CSR 2 will develop and improve their skills through training programs and regular feedback discussions with supervisors, which will help further their professional experience and improve their chances for even greater roles in the future. A CSR 2 position is the start of something really big because Wells Fargo believes in developing people!
1+ years customer service experience and 1+ years computer experience. Customer service focused. Proven experience with listening and eliciting information effectively. Demonstrated excellent verbal and written communications skills. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
SHIFT: 10am-7pm or 11am-8pm, Monday-Saturday, with 1 week day off. (37.5 hours/week) (Shifts are subject to change based on business needs.)
Experience working in a fast paced environment Demonstrated ability to achieve goals Display a positive attitude Proven reliable attendance Professional written and oral communication skills Strong working knowledge of MS Office Ability to navigate through several systems/applications simultaneously Ability to work a schedule that includes working some weekends This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
Wells Fargo Home Mortgage Customer Service Dept. experience Experience offering Wells Fargo Home Mortgage products and services Experience researching and resolving complex mortgage servicing problems Working knowledge of Fidelity/CPI/LPS/LIS/MSP, GEM, Edge and/or ICMP systems HS Diploma or equivalent CA-San Bernardino: 1003 E Brier Dr - San Bernardino, CA
The salary range displayed below is based on a Full-time 40 hour a week schedule.
CA-San Bernardino: Min: $25,700 Mid: $34,700
Customer Service Representative 2 -
Job ID Number:
5104423
Schedule Type:
Reg-Time
Work Hours:
37.5
Location:
San Bernardino,CA
Qualifications:
Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Join the #1 Mortgage originator and servicer ( Source: Inside Mortgage Finance )
Our Performing Servicing team focuses on the customer and strives for operational excellence in servicing mortgage loans and home equity products for our customers.
Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
A Customer Service Representative 2 (CSR 2) position with our team offers an opportunity to be part of one of America's greatest companies. You'll have exposure to a variety of responsibilities, people and experiences in a professional work environment - that's part of the fun! Our best CSR's constantly go the extra mile to wow customers, make them feel that their concerns are important and also engage customers to learn about their financial needs through patience, attention to detail, and the ability to follow procedures.
This is a fast paced call center in which you will be taking calls during your entire schedule. We are looking for people who learn quickly, can multi task, have the ability to disseminate technical information and communicate it to homeowners, and possess the drive to sell company products on a majority of calls.
In this position you will:
Participate in and support overall customer service goals Efficiently handle variety of customer inquiries regarding their home mortgage Become a subject matter expert of mortgage banking processes, procedures and internal and external resources Prioritize quality and efficiency in resolving customer issues Minimize call escalations by gaining our customer's trust and confidence Increase customer loyalty by offering value added products and services Generate leads for other members of the sales team to close We are seeking individuals who have:
Excellent phone etiquette with advanced Customer Service skills Strong time management skills Ability to discern and adapt to varying production level needs dependent on environment needs Strong math skills with the ability to understand and explain how mortgage accounts are maintained Excellent interpersonal skills to deal effectively with customers, employees, intradepartmental and other entities A CSR 2 is the voice of our company and represents Wells Fargo At Wells Fargo, we have an outstanding diverse team. We want people who pitch in and help others without being asked and want team members who are committed to the success of the team. A CSR 2 will develop and improve their skills through training programs and regular feedback discussions with supervisors, which will help further their professional experience and improve their chances for even greater roles in the future. A CSR 2 position is the start of something really big because Wells Fargo believes in developing people!
1+ years customer service experience and 1+ years computer experience. Customer service focused. Proven experience with listening and eliciting information effectively. Demonstrated excellent verbal and written communications skills. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
SHIFT: 10am-7pm or 11am-8pm, Monday-Saturday, with 1 week day off. (37.5 hours/week) (Shifts are subject to change based on business needs.)
Experience working in a fast paced environment Demonstrated ability to achieve goals Display a positive attitude Proven reliable attendance Professional written and oral communication skills Strong working knowledge of MS Office Ability to navigate through several systems/applications simultaneously Ability to work a schedule that includes working some weekends This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
Wells Fargo Home Mortgage Customer Service Dept. experience Experience offering Wells Fargo Home Mortgage products and services Experience researching and resolving complex mortgage servicing problems Working knowledge of Fidelity/CPI/LPS/LIS/MSP, GEM, Edge and/or ICMP systems HS Diploma or equivalent CA-San Bernardino: 1003 E Brier Dr - San Bernardino, CA
The salary range displayed below is based on a Full-time 40 hour a week schedule.
CA-San Bernardino: Min: $25,700 Mid: $34,700
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