Technical Support Analyst

We have a full-time/part-time opening for a Technical Support Analyst.

Must be able to work various shifts per week.

Technical Support Analyst
Location: Richfield, MN
Duration: long-term, ongoing contracts


Traits and Technical Experience needed for a prospective Analyst to succeed:
-Basic understanding of computers, network devices, MS Windows environment, and other key systems used within the Client environment and according to the current project needs.
-Comfort and familiarity with MS Office applications.
-Great phone and interpersonal communication skills.
-A moderate to higher level of customer service skills and training.
-Ability to analyze network connectivity issues in an XP and Cisco environment.
-Strong ability to shift gears and work appropriately with customers, colleagues and supervisors.
-Ability to multi-task in a busy, fast paced environment.
-Moderate time management ability.
-Self-motivation is required.
-Good written communication skills and grammar.
-Ability to learn quickly and become a contributing member of the team within a short period of time.
-Ability to look up and find information via knowledgebase and/or other means and come to a correct resolution.

o MS Office Software
o VPN/VNC/Remote Desktop
o Printer Technology (Lexmark/HP)
o Moderate understanding of computers, network devices, MS Windows environment, etc . . .
o Comfort and familiarity with MS Office applications including Excel, Word, and Outlook.
o High customer service skills and training.
o Research ability to look up and find information via knowledgebase and/or other means and come to a correct resolution.
o Previous retail experience is a plus
o Use of a remote management tool such as VNC, Remote Desktop
o Flexibility in scheduling availability (this is a 24X7 environment).

Experis is an Equal Opportunity Employer (EOE/AA)