Customer Relationship Marketing Manager

Company Name: Fred Meyer and Littman Jewelers
Position Type: Employee
FLSA Status: Exempt
 

 

Position Summary:

Develop, implement, and manage strategies to utilize data that provides actionable insight to increase customer loyalty and sales. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Frequent independent judgments are essential. Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Essential Job Functions:

• Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
• Develop and manage standardized process to review, evaluate, and report the performance of marketing efforts
• Maintain and manage details for every promotion
• Provide an analysis scorecard for every promotion and marketing spend
• Maintain competitor promotion information
• Track, report and analyze Fred Meyer Jewelers participation in fuel and rewards programs using MarketExpert
• Maintain loyalty customer database and data files. Maintain, administer and protect the integrity of other customer databases and mailing lists
• Assist in the development and execution of strategies to increase loyalty by segmenting and targeting customers based on buying habits, demographic and lifestyle profiles through the collection and analysis of loyalty data as well as market/industry research and data
• Work with GVP Merchandising & Marketing, VP Marketing, and eCommerce Director to develop on-going communications for loyalty program
• Manage Direct Mail List
• Work with VP Marketing, Marketing Services Manager and vendors to manage direct mail lists, acquisition, optimization, segmentation and targeting
• Responsible for the acquisition, interpretation, and the management of information from Fred Meyer Jewelers, Kroger, dunnhumby USA, MarketExpert, TargetExpert, Omniture Site Catalyst, Spectra and any additional customer insight tools
• Manage all marketing research projects (primary and secondary) that support Marketing, eCommerce and Merchandising teams
• Lead team education in application and understanding of data and internal/external systems, present results
• Make recommendations for potential areas of improvement based on data analysis
• Lead ad-hoc report development for the team
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

• Bachelor's degree (BA/BS) in Marketing, Business or Finance, plus 3 years experience in marketing analysis or combination of relevant education and experience.
• Minimum 18 years of age
• Ability to pass drug test
• Ability to work weekends and overtime on occasional basis
• Ability to travel independently on an occasional basis
• Maintain confidentiality
• Accuracy/attention to detail
• Demonstrated experience in project management
• Ability to organize/prioritize variety of tasks/projects
• Proficiency with Microsoft Word, Excel, and Access
• Ability to continue education as necessary
• Experience directing/participating on project teams and/or committees
• Ability to work in a fast-paced environment
• Ability to work within strict time frames and resolute deadlines
• 40 WPM typing
• Valid driver's license

Desired Previous Job Experience:

• Knowledge of Fred Meyer policies, procedures, and organizational structure

 

Education Level: Bachelor's Desired
Required Travel: Up to 25%
Required Certifications/Licenses: None
Position Type: Full-Time
Regions: Any; General Office- Cincinnati; Mid-Atlantic; Midwest; Mountain; South; West

 

States: Alabama; Alaska; American Samoa; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Federated States of Micronesia; Florida; Georgia; Guam; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Marshall Islands; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Northern Mariana Islands; Ohio; Oklahoma; Oregon; Palau; Pennsylvania; Puerto Rico; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virgin Islands; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Keywords: Jewelry, Customer Relationship Marketing Manager, Jewelry

 

Jobs at Fred Meyer Jewelers: Based in Portland, Oregon with over 325 stores across the United States, Fred Meyer Jewelers offers employment opportunities in Sales, Store Management, Regionals Supervision as well as opportunities in our division office in merchandise, store operations, marketing, eCommerce, real estate development and administrative support.  We are always searching for individuals who share our vision of: turning life’s occasions into celebrations with a timeless gift of fine jewelry. If you want to help make fine jewelry as relevant, exciting and accessible to as many people possible every day, you have found a home and the right opportunity with Fred Meyer Jewelers.
 

Company Overview
Kroger, one of the world's largest retailers, employs more than 368,000 associates who serve customers in 2,641 supermarkets and multi-department stores in 34 states and the District of Columbia under two dozen local banner names including Kroger, City Market, Dillons, Food 4 Less, Fred Meyer, Fry's, Harris Teeter, Jay C, King Soopers, QFC, Ralphs and Smith's.  The company also operates 786 convenience stores, 327 fine jewelry stores, 1,218 supermarket fuel centers and 38 food processing plants in the U.S.  Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations. Kroger contributes food and funds equal to 200 million meals a year through more than 80 Feeding America food bank partners. A leader in supplier diversity, Kroger is a proud member of the Billion Dollar Roundtable and the U.S. Hispanic Chamber's Million Dollar Club.

 

 Posting Notes:  OR || Portland || 3800 S.E. 22Nd St. || 97202 || Fred Meyer and Littman Jewelers || CareerBuilder || Customer Service; Management; Marketing/Advertising || Employee || Exempt || Full-Time || None