Senior Analyst - Credit Bureau Disputes

Would You Like to begin a career with a company that takes pride in delivering Company Leadership, People Leadership, Thought Leadership, Results Leadership'

There’s no magic formula. Just a simple belief: respect and reward people for being their best. That’s how we work at Discover Financial Services.

Discover Financial Services (DFS) is a leading credit card issuer and electronic payment services company with one of the most recognized brands in U.S. financial services. Since our inception in 1986, we have grown to become one of the largest card issuers in the United States, with more than 50 million card members.

Our New Castle, DE facility offers fantastic amenities to our employees. Take advantage of the full service cafeteria featuring a deli bar, fresh salads, grille and much more. Enjoy your lunch on the patio or take a stroll on the mile walking path. You are invited to participate in our state of the art fitness center featuring free weights, cardio machines, aerobic classes, and locker room.

The Credit Bureau Disputes group handles both indirect credit bureau reporting disputes that are sent to Discover through the e-Oscar web-based system developed by Equifax, Experian, Innovis and TransUnion, as well as direct credit bureau reporting disputes that arrive via letters or are escalated to the team through email.

As a Senior Analyst, duties would include:

Investigate and respond accurately to system and written disputes initiated by consumers, National Credit Reporting Agencies, and credit bureau personnel.Assist credit bureau personnel with the dispute verification process.Ensure compliance with timeliness and regulatory requirements established by the FCRA.Responsible for accurately documenting account and dispute correspondence.Determine customer requests and validate accuracy of reporting by utilizing the various systems and data available.Open and adaptable to a learning environment, which involves constant change.Can effectively navigate through multiple screens and various systems in a production environment while maintaining high levels of quality.Other RequirementsAmount of SupervisionWorks under supervision and follows standard procedures and written instructions to accomplish assigned tasks.Communication SkillsStrong listening, verbal and written communication skills.Decision Making / Problem Solving. Makes decisions that have limited to moderate impact.Refers to policies and guidelines in resolving problems.Task ComplexityDuties are standardized but have varied tasks requiring good understanding of procedures.Resolves routine problems and questions, but refers more complex issues to higher levels.Customer CareDemonstrate excellent conversation skills and use listening techniques when responding to customersDemonstrate a friendly and vibrant approachAbility to build customer rapportAbility to make genuine connection through positive and interactive communication skills.Compliance/RegulatoryFollow and adhere to compliance and regulatory rules, procedures and policiesMay recommend changes to company procedures in response to changes in regulations or standards.LeadershipLead by example by delivering successful results in each area measured on a monthly basisCommunicate in a way that demonstrates good leadership skillsIdentify areas for improvement within the process and communicate to management.

Qualifications

•Strong decision making and time management skills
•Proven attention to detail
•Passion for investigating
•Ability to analyze data elements across multiple systems
•Capability and desire to work independently
•Strong organization skills
•Highly motivated and results driven
•Excellent organizational skills
•Previous experience with credit bureau disputes and/or credit bureaus reports is plus
•Previous experience with Orion, Focus ICE and E-Oscar is a plus
Candidates must apply by 5pm on Friday, May 1.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, age, status as a protected veteran, among other things, or as a qualified individual with a disability. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.