Sr. Site Operations

We have a full-time/part-time opening for a Sr. Site Operations.

Must be able to work various shifts per week.

Manpower is currently recruiting for a dynamic Sr. Site Operations to work for our top client in Bentonville, AR!

Job Responsibilities:

• Develop fleet performance reports on critical hardware errors.
• Develop and maintain break-fix performance metrics.
• Develop ad-hoc device performance reports as requested by the customer.
• View details of events and remotely interact with devices using the device web page or remote operator panel to assist with help desk troubleshooting and Output Device problem resolution.
• Work with customer and onsite Systems Engineers to improve fleet management.
• Conduct and help coordinate MADC/IMAC activity.
• Manage assets in ARMS: Missing Meter Reads, Moves, Adds, Swaps, Billing Details and Standard Reports to ensure timely, accurate invoices.
• Support the PMO/Installer in the implementation and deployment of new print technology, support services, and ARMS upload.
• Create and Manage the CHL (Customer Hierarchy Level or Reporting Structure).
• Maintain a 98% Meter Read Capture Rate.
• Analyze data to optimize fleet. Device inventory collection reconciliation and analysis - identify and resolve asset data integrity issue.
• Work with Business Operations to produce and review fleet status reports with customers and management.
• Manages the creation of monthly , weekly and daily reporting to monitor and manage fleet performance.
• Maintain customer contact and end-user relationship to assure high level of customer satisfaction. Occasionally, engaging users and customer management to repair and strengthen customer relationships.

Job Requirements:

• Minimum of 5 years experience in printer operations support, managed print services, distributed fleet management or output management.
• Minimum of 2 years experience as Customer Operations Specialist or equivalent experience.
• Experience in an analytical position such as system admin/business analyst is a plus.
• Experience managing a help desk or in field service delivery as a technician is a plus.
• Demonstrated ability to use Microsoft Office Suite (Excel, Word, PowerPoint, Access, Project).
• Experience with knowledge bases, field retrofits, PM's, and service call management database utilities is a plus.
• Knowledge of IP protocol schema and basic network protocols such as SNMP.
• Demonstrated ability to apply a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.
• Demonstrated ability to effectively communicate complex ideas in effective, concise fashion in both verbal and written format.
• Ability to work effectively and cooperatively with customers, remote team members and managers.
• Able to anticipates potential problems and promptly initiates preventative and/or corrective measures.
• Self-motivated and comfortable working alone within a customer environment dealing day to day with customer prime contacts and end users.
• Demonstrated ability and flexibility to perform in a multi-tasking environment.

Additional Details:

• Length of Contract: 1 year
• Work Location: Bentonville, AR 72716

If you meet or exceed the requirements of this role, and would like further information on this role, please contact Joseph Kaminski at Joseph.Kaminski@manpowergroup.com.

Also, please create a profile on www.manpowerjobs.com prior to contacting the recruiter above regarding this job posting.

Manpower is an Equal Employment Opportunity (EEO) Employer.