Bilingual Customer Service Representartive

We have a full-time/part-time opening for a Bilingual Customer Service Representartive.

Must be able to work various shifts per week.

Manpower is looking for multiple experienced Spanish speaking call center professionals The job is located in Taunton, MA PAYING $16.16 AN HOUR Temp to perm opportunity for the right Candidates. PLEASE NOTE THE SCHEDULE FOR THIS ROLE IS 1:30PM - 10:00PM NO EXCEPTIONS CAN BE MADE FLUENCY IN SPANISH/ENGLISH BOTH WRITTEN AND VERBAL IS A MUST IN THIS ROLE!! JOB DESCRIPTION First line of contact for Spanish and English speaking customers, hostesses, consultants and organizers. Resolve issues and respond to questions received from our field via phone. Must understand all product, marketing and sales offerings to respond to questions and concerns accurately and in a professional manner. * Primary and initial contact for both Spanish and English speaking customers, hostesses, consultants when they have questions or problems with issues such as exchanges, verifying information, credit authorization, or damaged goods, etc. * Document problems and issues, determine available resources and course of action for resolution. Such actions may include, but are not limited to: tracing shipments, expediting replacement and exchange of product, issuing refunds, etc. * Interpret and explain Company, sales and marketing programs and policies to callers in Spanish and English. * Process requests for information and resolve order issues in accordance with department standards. * Will be managed based on a balanced scorecard that includes Quality, Productivity, Schedule Adherence, and teamwork. Meet a minimum average quality score of 90%. Meet a minimum daily adherence score of 90%. * Continuously learning and training as part of a pre-determined succession plan. SPECIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LEVEL OF SUPERVISION RECEIVED Under general supervision, proceeds along on regular duties, referring questionable cases to Team Leader or others. EDUCATION, TRAINING and/or EXPERIENCE High School diploma or equivalent plus a minimum of two (2) years related experience is required. College degree or coursework preferred. TECHNICAL SKILLS, CERTIFICATES, and/or LICENSES Knowledge of Microsoft Office Suite (Word, Excel is preferred with strong data entry skills) LANGUAGE SKILLS Fluency in both Spanish and English is required. The ability to accurately interpret and explain Company information clearly in both languages, verbally and in writing, is required. Ability to read and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.