Patient Accounts Specialist - Lifeline Vascular Access

GENERAL PURPOSE OF THE JOB

This position reviews patient balances after all good faith

attempts have been made to collect from government-sponsored insurance programs

or commercial payors and works with the patient to assess what, if any, is the

responsibility of the patient.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect

the expectations of this position but are not intended to be all inclusive.

Verify accuracy of patient insurance information loaded into

billing systems Notify department collectors of discrepancies Audit balances transferred to patient’s responsibility Assist in maintenance of credit balance work list with Collectors

for refunds issued to patients Complete Bad Debt Adjustments due to age of balance, deceased

patient, and/or no current patient address Ensure accurate patient statements are sent to patients on a

monthly basis Respond to incoming calls from patients, patient family

members and teammates Provide patient account balance Resolve billing and financial issues Use business resources to investigate returned patient mail Transfer balances to Collectors for reprocessing as needed Other duties and responsibilities as assigned including but

not limited to: Work overtime with little or no notice as needed Work in other ROPS areas as needed Attend team meetings, phone conferences, and training as

needed Know, understand, and follow teammate guidelines, employment

policies, and department or company procedures Consistent, regular, punctual attendance as scheduled is an

essential responsibility of this position

Here is what you can expect when you join our Village:

A "community first, company second" culture based on Core Values that really matter. Clinical outcomes consistently ranked above the national average. Award-winning education and training across multiple career paths to help you reach your potential. Performance-based rewards based on stellar individual and team contributions. A comprehensive benefits package designed to enhance your health, your financial well-being and your future. Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Education, licenses, certifications, and experience required

to fulfill the essential duties, include computer skills as required. High school diploma or equivalent required Minimum of one (1) year’s experience in collections and/or

training in medical claims collections required Minimum of one (1) year’s experience working with

explanation of benefits forms (EOB) with insurance companies required Demonstrated understanding of Medicare, Medicaid and

commercial insurance billing process required Demonstrated ability to navigate DaVita billing systems

including Misys, Cerner, Falcon and Reggie within 90 days of employment or

position change required Intermediate computer skills and proficiency in MS Word,

Excel, and Outlook required Ability to perform math functions and draw and interpret bar

graphs in Excel required

Lifeline Vascular Access works with premier physician practices to develop and manage outpatient centers that provide focused and coordinated vascular access procedures to patients receiving hemodialysis treatment for end-stage renal disease (ESRD). We currently manage more than 70 physician-owned vascular access centers where we provide physician practices with financial and outcomes reporting, staffing and training, facility operations, regulatory compliance, and insurance billing services. The Lifeline network of managed vascular access centers is accredited by the Joint Commission. Lifeline Vascular Access is a business unit of DaVita Inc., the nation's largest independent provider of dialysis services in the United States, dedicated to providing services to patients diagnosed with chronic kidney failure. DaVita Inc. is a member of the Fortune 500, servicing patients in 43 states and in more than 1,800 outpatient dialysis centers. DaVita also provides acute inpatient dialysis services to patients in more than 800 hospitals across the country. DaVita's clinical outcomes consistently rank above the national average serving more than one-third of the dialysis population. Visit our website at www.lifelinevascularaccess.com . Apply online at www.careers.davita.com

DaVita is proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.