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Sr Tech Member Services
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Wilkes Barre, Pennsylvania |
About this job
Job Category: Pharmacy Technician
Clinical Licensure Required : Pharmacy Technician
Job Type: Full Time Position Summary:
The Tech Lead for Member Services must be able to cover for Tech III, Tech II, or Tech I roles as needed. Serve as resource for the team on process related questions and issues. Able to fill in for Supervisor as needed and handle escalated issues. Must be able to create and/or revise work instructions. Provide support to the Member Services Department in meeting expectations regarding turnaround time (TAT), efficiency, service levels, privacy maintenance and quality of decision-making. Systems utilized include various databases, PeopleSafe, AS400, Links.
Required Qualifications:
Solid leadership and communication skills required. Strong organizational experience or knowledge in planning, scheduling and leading the work of others. Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations. Ability to effectively present in front of large employees/management group. Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must have good working knowledge of the LINKS system. Must be flexible with work schedule. Tech Certification Required. Preferred Qualifications:
Strong human relations capabilities and ability to function and communicate effectively with various levels of employees and management. Ability to prioritize and make prudent decisions based on information provided. Education:
GED or high school diploma.
Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Caremark is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking
AA EEO CVS Caremark
Clinical Licensure Required : Pharmacy Technician
Job Type: Full Time Position Summary:
The Tech Lead for Member Services must be able to cover for Tech III, Tech II, or Tech I roles as needed. Serve as resource for the team on process related questions and issues. Able to fill in for Supervisor as needed and handle escalated issues. Must be able to create and/or revise work instructions. Provide support to the Member Services Department in meeting expectations regarding turnaround time (TAT), efficiency, service levels, privacy maintenance and quality of decision-making. Systems utilized include various databases, PeopleSafe, AS400, Links.
Required Qualifications:
Solid leadership and communication skills required. Strong organizational experience or knowledge in planning, scheduling and leading the work of others. Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations. Ability to effectively present in front of large employees/management group. Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must have good working knowledge of the LINKS system. Must be flexible with work schedule. Tech Certification Required. Preferred Qualifications:
Strong human relations capabilities and ability to function and communicate effectively with various levels of employees and management. Ability to prioritize and make prudent decisions based on information provided. Education:
GED or high school diploma.
Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Caremark is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking
AA EEO CVS Caremark
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