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MMIC-Customer Srvc Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Phoenix, Arizona |
About this job
POSITION SUMMARY
Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.
Fundamental Components:
For these positions the candidates must have impeccable verbal and written communication skills, along with outstanding customer service skills, and call center experience with medical, healthcare and/or behavioral health background is a must. Familiarity with medical terminology and or insurance background is a must. Bilingual skills in Spanish are a plus. Accurate data entry skills must be proficient in MS Office to include, Outlook, Excel, and Word. Must be able to navigate between different administrations systems. Must have a great eye for attention to details, high level of professionalism and integrity in dealing with sensitive customer information is essential. Candidate must be available to work any shift between the hours of 7am and 6pm.
BACKGROUND/EXPERIENCE desired:
Ideal candidates would have previous RBHA (Regional Behavioral Health Authority) experience, within provider agencies or other like roles. Applicants with behavioral health background or experience are preferred. Candidates should have call center experience within healthcare insurance setting, ideally with experience in Medicare and/or Medicaid or other insurance organizations.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years
TECHNOLOGY EXPERIENCES
Technical_Experience/Technical_Focus/1-3 Years/End User
REQUIRED SKILLS
Benefits Management/Interacting with Medical Professionals/FOUNDATION
Service/Handling Service Challenges/ADVANCED
Service/Working Across Boundaries/ADVANCED
DESIRED SKILLS
Leadership/Driving a Culture of Compliance/FOUNDATION
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical
Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.
Fundamental Components:
For these positions the candidates must have impeccable verbal and written communication skills, along with outstanding customer service skills, and call center experience with medical, healthcare and/or behavioral health background is a must. Familiarity with medical terminology and or insurance background is a must. Bilingual skills in Spanish are a plus. Accurate data entry skills must be proficient in MS Office to include, Outlook, Excel, and Word. Must be able to navigate between different administrations systems. Must have a great eye for attention to details, high level of professionalism and integrity in dealing with sensitive customer information is essential. Candidate must be available to work any shift between the hours of 7am and 6pm.
BACKGROUND/EXPERIENCE desired:
Ideal candidates would have previous RBHA (Regional Behavioral Health Authority) experience, within provider agencies or other like roles. Applicants with behavioral health background or experience are preferred. Candidates should have call center experience within healthcare insurance setting, ideally with experience in Medicare and/or Medicaid or other insurance organizations.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years
TECHNOLOGY EXPERIENCES
Technical_Experience/Technical_Focus/1-3 Years/End User
REQUIRED SKILLS
Benefits Management/Interacting with Medical Professionals/FOUNDATION
Service/Handling Service Challenges/ADVANCED
Service/Working Across Boundaries/ADVANCED
DESIRED SKILLS
Leadership/Driving a Culture of Compliance/FOUNDATION
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical
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