Client Service Representative - Temp to Perm - Full-time

EDUCATION/EXPERIENCE: High School diploma, GED, or equivalent certification and relevant years of experience preferred; knowledge of the community to be served; effective communication skills; ability to follow directions; ability to interact courteously and effectively with culturally diverse populations; ability to use computer software such as Microsoft Word and Excel; excellent organizational, interpersonal, written and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Preferred qualifications include two years of human services and/or customer service experience and knowledge and understanding of welfare-to-work/employment services; bi-lingual capabilities a plus.
JOB RESPONSIBILITIES:
Initiate outbound calls; manage shared queue.
Respond to incoming customer calls and assist internal and external client.
Process employment/participation verification and other information as needed.
Educate members on welfare-to-work programs as per frequently asked questions and scripts.
Transfer and/or escalate calls as appropriate to supervisor.
Maintains updated knowledge of all program information and policies and procedures.
Performs client outreach and education as needed.
Remains courteous, helpful, and sensitive to consumer needs at all times.
Remains unbiased and maintains consumer confidentiality.
Raises issues of concern and/or problems to the attention of a Data Verification Center Supervisor.
Conducts research and follow up on problematic cases as needed.
Remains up to date related to Families First program changes.
Perform other duties as may be assigned by management.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

High School diploma, GED, or equivalent certification and relevant years of experience preferred; knowledge of the community to be served; effective communication skills; ability to follow directions; ability to interact courteously and effectively with culturally diverse populations; ability to use computer software such as Microsoft Word and Excel; excellent organizational, interpersonal, written and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Preferred qualifications include two years of human services and/or customer service experience and knowledge and understanding of welfare-to-work/employment services; bi-lingual capabilities a plus.