Field Case Manager Nurse RN - Diabetic Educator - Full-time / Part-time

Case Manager will coordinate and/or provide appropriate level of care under the direct supervision of an RN or MD.  The position will be responsible for clinical and medical management activities across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating).  This includes case management, coordination of care, and medical management consulting.  Function may also be responsible for providing health education, coaching and treatment decision support for members.

This is a field based position traveling primarily to physician practices in the Metro Atlanta Georgia area as needed and across the state up to 25% of the time. You will be responsible for working with Providers and Members closing gaps in care, coordinate & lead group Diabetic meetings, coordinate doctor appointments, make follow-up calls to members after appointments, and assist our members in overall wellness and prevention.  This position is Monday - Friday during business hours.

This position will work primarily with a diabetic population and someone who is a Certified Diabetic Educator (CDE) or has worked primarily with diabetic patients is highly preferred.  If you do not have the CDE at time of hire, you will need to achieve the certification within 30 months of hire

This position has the potential to have some telecommute/work from home opportunity.

Responsibilities:

• Provides care coordination/case management through physician practices for members to improve clinical quality and clinical documentation. No direct patient care.


• May conduct telephonic member needs assessments according to state and national guidelines, policies, procedures, and protocols.


• May interact with patients via telephone; Schedule appointments, Follow up calls to assess understanding of services, answer questions and ascertain that additional procedures have been completed.


• Review member charts prior to a physician appointment and create alerts/triggers to highlight Star opportunities for the practice.


• Partner with the practice's administrative and clinical staff while managing patient appointments and data between visits.


• Create and maintain a professional and supportive relationship with the patient, provider and office staff.


• Facilitates appropriate member referrals to special programs such as Behavioral Health, Advanced Illness and Social Services.


• Assists the member to access community, Medicare, family and other third-party resources as appropriate.


• Collaborates and communicates with the member's health care and service with our interdisciplinary delivery team to coordinate the care needs for the member.


• Provides education to members regarding health care needs and available services.


• Works to facilitate member compliance with their care/treatment plan and to ensure continuity of care.


• Identifies barriers to optimal care and outcomes or clinical concerns and communicate with members and providers to formulate action plan to address.


• Documents all care coordination activities and interventions in the member's health plan clinical record.


• Maintains a focus on timely, high-quality customer service.


• Maintains the confidentiality of all sensitive information.


• Conduct and/or participate in community and provider practice events to educate on diabetes.

Requirements:

• Current, unrestricted RN license in the State of Georgia


• Reliable transportation, valid and unrestricted driver's license, proof of insurance and ability to travel to provider offices or other locations within service delivery area


• Minimum of 3 years clinical experience in a hospital, acute care, home health, direct care or case management


• Computer/typing proficiency to enter/retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications including MS Office and Excel


• Problem solving skills; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action


• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others


• Must be able to travel to provider offices within service area (Metro Atlanta)


• Ability to travel within the state of Georgia up to 25% of the time

Preferred Assets:

• Bachelors of Science in Nursing


• Certified Diabetic Educator (CDE)


• Case Management experience


• Certification in Case Management (CCM)


• Experience with HEDIS


• EMR (electronic medical records) experience


• Experience with navigating and analyzing reports in Microsoft Excel


• Medicaid, Medicare, Managed Care experience


• Prior Physician Office experience


• Home care/field based case management


• Experience in intensive care (ICU),emergency department (ER) nursing, or Home Health


• Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs


• Chart Review experience to identify gaps in care

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Key Words:  case manager, nurse, RN, registered nurse, GA, Georgia, Atlanta, MCO, managed care, chart review, wellness, provider, CDE, Certified Diabetic Educator, diabetes, Star ratings, Stars, HEDIS