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Store Seasonal Employee - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Troy, Alabama |
About this job
Provides customer service at all times through the daily execution of (and not limited to) the Customer Greeting, Phone
Answering, Price Guarantee and Special Order, and Installed Sales and Delivery programs.
-
Follows IMPACT model of customer service by initiating, making assessment, providing assistance, adding on sales,
closing sales, and thanking the customer.
-
- Assists customers as needed in locating, demonstrating, selecting, carrying, and loading merchandise.
Responds knowledgeably and promptly to all customer and employee questions by taking them to areas of the store and
walking them through projects when necessary.
-
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates the issue to
management and Loss Prevention.
-
Ensures good housekeeping standards are in place and programs, such as Area recovery, are executed daily to guarantee
that the store (including work areas) is clean and organized at all times.
-
- Complies with all safety procedures, makes note of any safety hazards, and completes daily safety hazmat review (DSHR).
- Notifies Manager/Manager on Duty (MOD) of customer complaints, dissatisfaction, or procedure violations.
- Promotes and offers customer loyalty programs (e.g., MyLowe's).
- Responds to code 50's, call buttons, departmental pages, or Manager on Duty (MOD) requests for assistance.
- Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
- Uses Kronos to look up schedule and log PTO (Paid Time Off) requests.
Uses Genesis to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory
information.
-
- Promotes and offers customers extended protection plans and replacement plans on any qualifying products.
- Verifies description and price as merchandise is scanned.
- Provides prompt support to all checkout functions.
- Generates leads for project specialist interior and exterior (PSI and PSE) programs by actively engaging customers.
- Observes and validates items being carried in and out of the store by checking receipts and load tickets.
Prepares merchandise in department of responsibility based on customer requirements/specifications (e.g., Tints and
mixes paint, Cuts and threads pipe, Cuts and bundles wood, Cuts drywall, Cuts blinds).
-
- Writes down customer information and date of pick up and attaches the information to orders.
Physical Requirements
Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct
bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift
objects or equipment, and to push, pull, and carry heavy objects.
-
Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays
including iPads) clearly to accomplish work tasks in a safe and efficient manner. EEO Statement Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Answering, Price Guarantee and Special Order, and Installed Sales and Delivery programs.
-
Follows IMPACT model of customer service by initiating, making assessment, providing assistance, adding on sales,
closing sales, and thanking the customer.
-
- Assists customers as needed in locating, demonstrating, selecting, carrying, and loading merchandise.
Responds knowledgeably and promptly to all customer and employee questions by taking them to areas of the store and
walking them through projects when necessary.
-
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates the issue to
management and Loss Prevention.
-
Ensures good housekeeping standards are in place and programs, such as Area recovery, are executed daily to guarantee
that the store (including work areas) is clean and organized at all times.
-
- Complies with all safety procedures, makes note of any safety hazards, and completes daily safety hazmat review (DSHR).
- Notifies Manager/Manager on Duty (MOD) of customer complaints, dissatisfaction, or procedure violations.
- Promotes and offers customer loyalty programs (e.g., MyLowe's).
- Responds to code 50's, call buttons, departmental pages, or Manager on Duty (MOD) requests for assistance.
- Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
- Uses Kronos to look up schedule and log PTO (Paid Time Off) requests.
Uses Genesis to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory
information.
-
- Promotes and offers customers extended protection plans and replacement plans on any qualifying products.
- Verifies description and price as merchandise is scanned.
- Provides prompt support to all checkout functions.
- Generates leads for project specialist interior and exterior (PSI and PSE) programs by actively engaging customers.
- Observes and validates items being carried in and out of the store by checking receipts and load tickets.
Prepares merchandise in department of responsibility based on customer requirements/specifications (e.g., Tints and
mixes paint, Cuts and threads pipe, Cuts and bundles wood, Cuts drywall, Cuts blinds).
-
- Writes down customer information and date of pick up and attaches the information to orders.
Physical Requirements
Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct
bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift
objects or equipment, and to push, pull, and carry heavy objects.
-
Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays
including iPads) clearly to accomplish work tasks in a safe and efficient manner. EEO Statement Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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