Lab Assistant (Bilingual)

Receives patients, checks test requisitions, maintains laboratory records, and performs data entry on the laboratory management system and receives/ distributes lab specimens.

Essential Functions:

* Uphold KP's policies & procedures, principles of responsibilities & applicable state, federal & local laws.

* Receive laboratory patients & check test requisitions to ensure completeness & accuracy.

* Obtain clearance for non-paying coverages following standard procedures.

* Make appropriate labels for tubes to be used in drawing blood.

* Give instructions to patients & provide necessary items such as urine containers, assist staff w/ difficult to manage patients.

* Guide, direct, & take patients to proper area.

* Verify members' co-pay amounts.

* Collect payments, at beginning of shift & end of shift, balance & sign for cash drawer (money on hand), provide members w/ receipts of co-pays, deposit balanced cash drawers at end of shift per cash handling policy.

* Receive telephone calls & provide information regarding laboratory operations.

* Make patient appointments according to prescribed procedures for special tests.

* Maintain departmental records to include daily census counts, completed laboratory procedures & record of specimens sent to outside laboratories.

* Separate laboratory requisition copies & routes to doctor, chart room, billing office of other location following standard procedures.

* Transcribe laboratory reports on laboratory slips, posts reports on inpatient charts as required, following standard procedures.

* Assist laboratory technologist w/ routine tests including pouring, numbering, centrifuging, & routine culturing.

* Receive courier baskets & distribute laboratory samples as requested.

* Fill courier baskets for outlying clinics w/ laboratory supplies for delivery.

* Assist in specimen tracking.

* Receive laboratory specimens such as blood, urine, stool, tissue, semen, spinal fluid, sputum, & other body fluids including GYN & non-GYN cytology & cultures from different sources.

* Give laboratory results to physicians, chart room & others as appropriate.

* Enter physician comments in computer as needed.

* Pick up & transport specimens for testing from other laboratory locations.

* Establish & maintain courteous, cooperative relations w/ the public, patients, & other personnel.

* Perform data entry & queries on a computer terminal for the Laboratory Management System (LMS), KP Data System (KPDS), & computerized appointment system (OPAS).

* Perform related duties as required, including cleaning & stocking cards, inventorying & requesting lab & pathology supplies under prescribed procedures, storing supplies, mail slips to proper area & other duties as assigned.

* Promote, ensure, & improve customer service to internal/ external customers by demonstrating skills which are consistent w/ the organization's philosophy of providing extraordinary customer relations & quality service.

* Assume other activities & responsibilities from time to time as directed.

Basic Qualifications:

* Bilingual (English/Spanish) Level I required.

* One (1) year of experience as a medical assistant OR six (6) months of experience working in a hospital or outpatient lab required.

* Typing 25 wpm. Typing score must be current within one (1) year. Please contact Human Resources for testing.

* Testing must be completed by the end of the posting period.

Preferred Qualifications:

* Ability to communicate in the English language.

* Demonstrate ability to maintain a positive working relationship and courteous interactions with the public.

Notes:

* Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.

* Schedule to include all shifts, rotating weekends, holidays, and floating within the established seniority section - servicing Coachella Valley.

* Rotating Weekends.