Desktop Support Specialist Job - Full-time / Part-time

Desktop Support Specialist needed for a contract opportunity with Yoh's client located in Melbourne, Florida.

Top Skills You Should Possess:

- Desktop troubleshooting
- Telephone communication and troubleshooting skills
- Skilled with use of ticketing systems

What You'll Be Doing:

- Provide telephone support for an IT environment.
- Provide customers with telephone support by resolving issues, prioritizing issues, and escalating as needed.
- Assist customers with desktop operating systems, Email, MS Office, PC hardware, and Remote Access
- Provide tier 1 support role for an external customer. Standard COTS HW, and SW support.
- Monitor an email queue as well.
- Utilize Remedy for ticketing system.
- Follow documented procedures.

What You Need to Bring to the Table:

- High School diploma or equivalent experience and a one to three (1-3+) years related technical experience.
- Two (2+) years of experience providing telephone and remote technical support troubleshooting hardware and software including PCs, laptops, printers and LAN / WAN
- Experience with Microsoft Operating Systems (Win NT, Win2000, and XP) and Microsoft Office products
- At least one (1) year of experience using incident tracking software such as Remedy, Track-IT, HEAT, etc.
- At least one (1) year of experience in a high call volume environment (30+ calls per day at the minimum)
- Be able to determine the resolution best suited for each situation
- Experience with Microsoft Operating Systems (Win NT, Win2000, and XP) and Microsoft Office products

Bonus Points! Otherwise Known As Preferred Qualifications:

- A+ and Network + MCSE, MCP
- Experienced in Microsoft Windows desktop troubleshooting.
- Experience in Lotus Notes a plus
- Active Directory is a big plus
- Experience in Crystal Reports and Remedy Analytics a plus
- Holds or is working toward Microsoft Certification
- PDA support experience (preferred)
- Typing skills of 50-60 WPM (preferred)

Get Hired, Apply Now!

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more !

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. to contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2

Ref: 1054422

Enterprise: IT & Telecom