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Service Account Manager Associate - Franklin,TN - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Franklin, TN Franklin, Tennessee |
About this job
Energize
your career with one of Healthcare's fastest growing companies.
You
dream of a great career with a great company – where you can make an impact and
help people. We dream of giving you the
opportunity to do just this. And with
the incredible growth of our business, it's a dream that definitely can come
true. Already one of the world's leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives. We live for the opportunity to make a
difference and right now, we are living it up.
This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.
Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.
Welcome to one of the
toughest and most fulfilling ways to help people, including yourself. We
offer the latest tools, most intensive training program in the industry
and nearly limitless opportunities for advancement. Join us and start
doing your life's best work.
The purpose of Service Account
Manager is to delight our customers by resolving their issues through
fast and accurate problem identification, routing to the appropriate
department or Account Manager when applicable with resolution or status
of issues requiring additional research.
Positions in this function are responsible for
first-level response and resolution of escalated issues with external
and internal customers. Responsible for the overall delivery of benefits
and services by providing support and guidance to existing and
potential customers to ensure continued membership.
Primary Responsibilities:
- Serve
as the liaison to a complex customer base to manage first level
response and resolution of escalated issues with external and internal
customers - Quickly and accurately identify and assess customer issues and resolve the issues real-time
- Identify and resolve operational problems using defined processes, expertise and judgment
- Investigate claim and/or customer service issues as identified and communicate resolution to customers
- Provide feedback to team members regarding improvement opportunities
- Provide expertise and customer service support to members, customers, and/or providers
- Quickly establish rapport relating to the customer in a polite, positive and courteous manner
- Project patience, empathy, caring, and sincerity in voice tone and words
- Express thoughts and information clearly and succinctly
- Handle irate callers in a manner that defuses their emotion
- Achieve quality and efficiency objectives
- Maintain proficiency in all technical applications (technical skills and system knowledge)
- Comply with all current policies, procedures and workflows
- Healthcare experience
- Investigate and respond to a client?s needs
- Collaborate with multiple departments to achieve customer and organizational goals.
- Build strong relationships with internal and external customers.
- Extensive work experience, possibly in multiple functions.
- Work does not usually require established procedures.
- Works independently.
- Mentors others.
- Acts as a resource for others.
- Coordinates others' activities.
Requirements
- High School Diploma/GED OR 10+ years work experience
- 1+ years of customer service experience
- Intermediate MS Excel, Word, and Outlook/email experience
- Basic knowledge of medical terminology
- Undergraduate degree preferred
- Experience in Claims Payment, Claims Adjustments and/or Enrollment
- Ability to multitask
At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.
Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
　
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
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