Command Center Operations Support Analyst - Sling TV

Sling TV L.L.C., a subsidiary of DISH Network Corporation (NASDAQ: DISH), provides over-the-top television services including domestic and international live and Video-On-Demand programming. It is available on televisions, tablets, computers and smartphones. The Sling TV programming portfolio includes content from Disney, ESPN, HBO, AMC, Turner, Scripps, EPIX, Univision and Maker Studios. Sling International (formerly DishWorld) currently provides close to 200 channels in 18 languages across multiple devices to U.S. households. Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit .

A successful candidate will have the following:

• Bachelors degree from four year college or university OR 2 to 4 years of work experience OR a combination of education and work experience
• Strong communication skills to communicate effectively with senior executives and other business units to form strong cross org and cross enterprise wide relationships
• Excellent thought leadership and project management skills
• Strong collaborative/ team work skills; a problem solver with a results orientation
• Attention to detail and ability to work with numbers and data to produce meaningful insights

• Flexibility to work in a multi shift environment

• Passion for TV, technology and being a part of something that will redefine the future

We are seeking passionate, energetic and flexible individuals to join the team as analysts. The command center operations support analysts will be responsible for monitoring and analyzing activity and incidents on user platforms/ applications, contact centers and social media.  S/he will seek to redefine the industry standards and practices in order to create a high quality, best in class customer experience. S/he should be comfortable working autonomously in a fast paced environment, taking the initiative, managing multiple incidents and working to find creative solutions to give users a great customer experience.

Primary responsibilities fall into the following categories:

• Monitoring activity and incidents on user platform/ applications, contact centers and social media
• Coordinate and collaborate with various business units to address/ escalate emerging trends and incidents to provide a proactive customer experience
• Developing and maintaining dashboards, performance scorecards and platform KPIs
• Participating in the measurement of key themes, trends and performance of social and user platforms
• Use business intelligence to recommend, initiate and manage projects that will help improve the business processes and customer experience
• Participate in defining, designing and constantly improving the proactive customer experience