Alumni Enrichment Assistant - Full-time / Part-time

Responsibilities* To provide administrative support for the Association's travel program and other alumni enrichment initiatives.

Characteristic Duties And Responsibilities

- Provide high quality customer service to alumni and vendors by answering and responding to telephone, email, mail, and in-person inquiries.

- Process travel reservations and ensure smooth booking process and excellent customer service working with vendors and Alumni Relation's team.

- Work closely with the Associations' marketing and communications, customer service, business office, regional relations, and technology teams to ensure that projects are completed accurately and timely.

- Proof and edit letters, email, and marketing materials.

- Update and manage database files including setting up new products, entering reservations, running complex queries, and maintaining mailing lists.

- Develop queries and compile reports from internal databases.

- Monitor the Association's travel web site for accuracy and request changes.

- Maintain relationship with travel vendor customer relations staff to ensure accuracy of passenger lists and to assist passengers.

- Organize and send final mailing packets to guests.

- Send and review guest satisfaction surveys.

- Prepare and send pre-departure materials for travelers (travel insurance, membership information).

- Review trip rosters to ensure all travelers are members and follow up with appropriate communication to obtain membership.

- Serve as a point of contact for faculty representatives and assist them with questions and requests.

- Prepare pre-departure and post-departure materials for the Association's travel representatives.

- Maintain inventory stock for the travel promotional items, letterhead, and folders.

- General clerical duties including maintaining travel files, filing, scheduling meetings, and preparing expense reports.

- Assist in the administration and organization of the Lifelong Learning website.

- Assist in identifying resources available within the campus community that would support the Lifelong Learning website.

- Serve as a point of contact for all U-M school, college and unit partners as it relates to Lifelong Learning initiatives.

- Compile reports from internal databases to gauge success of postings, help identify gaps, etc.

- Provide general administrative support for Lifelong Learning initiative.

- Provide occasional administrative support for student programs and the LEAD Scholars Program.

General Duties And Responsibilities

- Staff team and Alumni Association events.

- Provide staff support to the Alumni Association's Board of Directors, its committees and other volunteers.

- Participate on Alumni Association and other University committees as required.

- Attend appropriate team and staff meetings.

- Remain current with respect to technology and resources.

- Share knowledge through internal communication.

- Represent the Alumni Association at University and alumni functions.

- Research and stay abreast of current trends.

- Support Association vision.

Supervision Received

Direct supervision is received from the Manager of Alumni Enrichment & Travel with some functional supervision received from the Travel Program Coordinator.

Supervision Exercised

May coordinate some work of some temporary employees.

Required Qualifications* - A bachelor's degree or equivalent combination of education and experience.

- 1-3 years of administrative or related office experience.

- Demonstrated commitment to high quality customer service is required.

- Excellent interpersonal and communication skills (both written & oral).

- Demonstrated ability to work independently and exercise judgment in setting work priorities.

- Ability to work well in spite of frequent interruptions and the ability to handle multiple projects are required.

- Strong organizational skills and attention to detail.

- Demonstrated advanced knowledge of MS Word, Excel, Windows and database management, such as Access or FileMaker.

- Working knowledge of world geography (countries and continents).

Desired Qualifications* - Experience/strong interest in planning or assisting in program development is desirable.

- Bachelors degree.

- Experience working in hospitality and/or event management.

- Knowledge of University and Alumni Association policies, procedures, and programs is desirable.

Additional Information Culture Statement

As employees of the Alumni Association, we are passionate about the University of Michigan, alumni and the University community. We take pride in creating a working environment that is conducive to the achievement of the goals of the organization, the achievement of our professional goals and attentive to our personal needs. The organization strives for continuous improvement of organizational culture. We embrace our core values of accountability, collaboration, commitment, excellence, innovation, integrity and respect to help shape the work we do within the overall mission of the organization. These values are demonstrated every day by the decisions we make and the way we interact with others.

U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.