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U.S. Bank Sales and Service Call Center - Downtown Denver Location $14-$15 - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 950 17th Street, Denver, CO 80202 Denver, Colorado |
About this job
Job Description:
As a Call Center Sales & Service Banker you will answer inbound calls from U.S. Bank customers in a high volume call center environment. You will respond to customer inquires about their bank accounts and resolve their issue in a timely manner. You will actively provide solutions that expand existing customer relationships by cross selling products and services.
Basic Qualifications:
18 months of customer service or related experience
High School Diploma or equivalent
Preferred skills/experience:
* effective sales and referral skills
* excellent telephone and interpersonal skills
* good problem-solving, negotiation and time management skills
* proficient computer skills, especially Microsoft office applications
* excellent verbal and written communication skills
Job responsibilities:
* Resolving the customer's issue and providing solutions.
* Responding to calls in an inbound call center with high call volume and a focus on customer service, quality, adherence and sales.
* Identifying opportunities for up-selling additional banking products by understanding customers' accounts and connecting the customer with the opportunity.
* Acknowledging and empathizing with the customer's situation while being able to balance customer satisfaction, productivity and sales to ensure that the needs of the customer are met.
* Maintaining basic knowledge and ensuring compliance with applicable regulatory requirements and internal policies and procedures.
As a Call Center Sales & Service Banker you will answer inbound calls from U.S. Bank customers in a high volume call center environment. You will respond to customer inquires about their bank accounts and resolve their issue in a timely manner. You will actively provide solutions that expand existing customer relationships by cross selling products and services.
Basic Qualifications:
18 months of customer service or related experience
High School Diploma or equivalent
Preferred skills/experience:
* effective sales and referral skills
* excellent telephone and interpersonal skills
* good problem-solving, negotiation and time management skills
* proficient computer skills, especially Microsoft office applications
* excellent verbal and written communication skills
Job responsibilities:
* Resolving the customer's issue and providing solutions.
* Responding to calls in an inbound call center with high call volume and a focus on customer service, quality, adherence and sales.
* Identifying opportunities for up-selling additional banking products by understanding customers' accounts and connecting the customer with the opportunity.
* Acknowledging and empathizing with the customer's situation while being able to balance customer satisfaction, productivity and sales to ensure that the needs of the customer are met.
* Maintaining basic knowledge and ensuring compliance with applicable regulatory requirements and internal policies and procedures.
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