Sr IT Applications Support Analyst - Eden Prairie, MN - Full-time / Part-time

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

When you join us in this exciting work as a Sr. Application Support Analyst at OptumInsight, you will work with leading edge technologies and a team of highly developed technical professionals. Your responsibilities will include ensuring commercial applications are functioning and performing as required.  Your commitment to drive and manage high-quality execution, operational excellence and deliver technology solutions that meet business needs and optimize customer experience will have a very important impact on the organization, and ultimately, affect the lives of millions.

On a daily basis you will monitor the environment health, respond to incidents, restore service after a critical incident, and provide recommendations to improve the supportability and availability of commercial applications. Strong support experiences with an emphasis on analyzing and troubleshooting issues is required.

Primary Responsibilities:

• Monitor the environment health and drive improvements to enhance availability and performance


• Execute processes and activities that focus on restoring service after an incident occurs


• Identify and remediate failed batch and real-time processing events


• Participate in an on-call rotation with other team members


• Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SME's as needed to drive incident and problem management


• Create and drive permanent solutions and improvements after root cause is identified


• Identify opportunities for automation and operational efficiencies


• Ensure support readiness prior to the deployment of any change to the production environment


• Customer service orientation is key. On a daily basis you will collaborate with internal business partners, engineering teams and other technology professionals


• Create and Share technical knowledge documentation in a clear and concise way


• Utilize strong technical aptitude on a daily basis with experience in SFTP, Oracle/SQL Databases, UNIX/Linux Operating systems, DB queries, monitoring.
  Provide release support for code deployments
  

Required Qualifications:

• 3+ years of technical applications support preferably in a hosted services environment


• 2+ years' experience maintaining and monitoring automated processes using scheduling tools


• 2+ years' experience with UNIX based operating systems


• 2+ years' experience with relational databases


• Strong troubleshooting and analysis skills


• Ability to anticipate and drive change


• Microsoft Office Suite experience

Preferred Qualifications:

• Knowledge of Healthcare, Healthcare services, terminology, and process flow


• 837 File Format and Mapping Knowledge, mapping version knowledge


• Knowledge of data integration tools


• ITIL experience including incident, change and problem management


• Project Management experience


• WESB - WebSphere Enterprise Service Bus


• Experience with CMS response File/Data

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Application support, SFTP, Oracle/SQL Databases, UNIX/Linux, DB queries, monitoring. Relational database, mapping, automated processes, scheduling, Eden Prairie, MN, Minnesota