Lake Shore Grill - Host/Hostess, Flex Team: Troy, MI, Macy's Oakland Mall

Overview:

The Flex schedule is designed to allow Macy's to flex up staffing during key events and peak selling times, and allows you the flexibility to maintain your current responsibilities while earning extra money and enjoying a retail discount of up to 20%. If you have a flexible availability and think that you would enjoy a fast-paced retail environment, then this may be the opportunity for you!

The Restaurant Host/Hostess provides outstanding customer service by monitoring customer traffic flow, acknowledging and seating customers upon arrival, providing product information and thanking customers at their departure.

Essential Functions:

• Follow Food Division Best Practices
• Demonstrate current and working knowledge of Food Service area
• Ensure dining room is properly set for customer service
• Effectively deals with multiple customers and seats customers at clean tables avoiding over-seating
• Communicate customer requests or concerns and service flow issues with servers and manager on duty
• Knowledgeable of servers' duties and responsibilities, table numbers and station assignments
• Answer phone and record reservations according to food division standards
• Follow Food Safety standards and maintains work area and equipment in accordance with Health Department standards
• Follow station specific duties and responsibilities
• Open and/or close area following appropriate checklist, verifies completion with Manager on Duty prior to leaving the area
• Maintain PAR stock levels and standards in product presentations
• Maintain hygiene and professional dress code to comply with Food Division and Health Department standards
• Work with the bus team to assist in clearing and resetting tables during peak periods
• Work scheduled shifts as assigned
• Other duties as assigned by supervisor

Qualifications:

• Excellent customer service skills
• Effective communication skills
• Skill in working as part of a team
• Ability to use theregister and ring sales accurately
• Ability to follow safe work practices in a fast-paced environment

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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