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Customer Service Representative English & Bilingual French & English
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | fishers, Indiana |
About this job
TMS Health, A Xerox Pharma Services Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.
Job Descriptions:
We are currently recruiting for Customer Service Representatives English and/or French for our Fishers, IN location. This position requires fluency in English and French and 2 years of previous experience in a contact center or call center environment preferred. In this role the Customer Service Representatives are first point of contact for customers. You will use your excellence customer service skills to assist with inbound calls from diabetic consumers that use the diabetic blood glucose medical device accu- chek meter manufactured by our client Roche Diagnostic's.
If you are interested in a Customer Service Representative (English and/or Bilingual French) Career opportunity and meet the requirements of this position, apply today.
We invite you to attend our career fair on May 5th to learn more about this exciting opportunity! All applicants must apply online , and if, attending the career fair must bring a resume in order to be considered for a position with TMS Health. Submit your application online .
Bachelor's degree required.
Job Requirements
Qualifications:
Bachelor's degree required.
Recent college graduates with a Bachelor's degree welcome to apply.
2 years prior customer service experience contact or call center highly prefer.
English and/or bilingual fluently in English and French skills required.
Customer Service Representatives are the first point of contact for our Diabetic Consumer.
Answer incoming calls and provide timely responses to inquiries.
Provide excellent customer service to consumers.
Ability to Troubleshoot, provide technical support, and educate the consumers on the effective use of the diabetic blood glucose meter.
Must demonstrate the ability to multitask and focused attention to detail required.
Strong verbal, written communication, and listening skills required.
Customer Care Representatives must have the proven ability to meet KPIs (Key Performance Indicators) metrics required.
Customer Service Representatives must demonstrate the proven ability to professionally receive developmental and positive feedback/coaching from team QA coaches and supervisory staff.
Strong technical aptitude.
Computer and keyboard proficient, with proficiency in Microsoft Office Word, Outlook, Internet and other software's.
Ability to meet and retain twelve weeks of training; competency testing requirements.
Benefits
Health employees enjoy a rewarding career helping patients, consumers, caregivers, and healthcare professionals while earning competitive salaries and comprehensive benefit packages:
Healthcare benefits including Medical, Dental and Vision options
Top-Tier Matching 401(k) Retirement Savings Plan
Life & Disability Insurance
Paid holiday leave and paid training
Performance and merit increases
Growth opportunities for over achievers with TMS Health, Xerox and our client Roche
Tuition Reimbursement
Direct Deposit Option
Free parking
Onsite Cafe
Job Descriptions:
We are currently recruiting for Customer Service Representatives English and/or French for our Fishers, IN location. This position requires fluency in English and French and 2 years of previous experience in a contact center or call center environment preferred. In this role the Customer Service Representatives are first point of contact for customers. You will use your excellence customer service skills to assist with inbound calls from diabetic consumers that use the diabetic blood glucose medical device accu- chek meter manufactured by our client Roche Diagnostic's.
If you are interested in a Customer Service Representative (English and/or Bilingual French) Career opportunity and meet the requirements of this position, apply today.
We invite you to attend our career fair on May 5th to learn more about this exciting opportunity! All applicants must apply online , and if, attending the career fair must bring a resume in order to be considered for a position with TMS Health. Submit your application online .
Bachelor's degree required.
Job Requirements
Qualifications:
Bachelor's degree required.
Recent college graduates with a Bachelor's degree welcome to apply.
2 years prior customer service experience contact or call center highly prefer.
English and/or bilingual fluently in English and French skills required.
Customer Service Representatives are the first point of contact for our Diabetic Consumer.
Answer incoming calls and provide timely responses to inquiries.
Provide excellent customer service to consumers.
Ability to Troubleshoot, provide technical support, and educate the consumers on the effective use of the diabetic blood glucose meter.
Must demonstrate the ability to multitask and focused attention to detail required.
Strong verbal, written communication, and listening skills required.
Customer Care Representatives must have the proven ability to meet KPIs (Key Performance Indicators) metrics required.
Customer Service Representatives must demonstrate the proven ability to professionally receive developmental and positive feedback/coaching from team QA coaches and supervisory staff.
Strong technical aptitude.
Computer and keyboard proficient, with proficiency in Microsoft Office Word, Outlook, Internet and other software's.
Ability to meet and retain twelve weeks of training; competency testing requirements.
Benefits
Health employees enjoy a rewarding career helping patients, consumers, caregivers, and healthcare professionals while earning competitive salaries and comprehensive benefit packages:
Healthcare benefits including Medical, Dental and Vision options
Top-Tier Matching 401(k) Retirement Savings Plan
Life & Disability Insurance
Paid holiday leave and paid training
Performance and merit increases
Growth opportunities for over achievers with TMS Health, Xerox and our client Roche
Tuition Reimbursement
Direct Deposit Option
Free parking
Onsite Cafe
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