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in Roseland, NJ
Sales Resolution Lead
•30 days ago
Hours | Full-time |
---|---|
Location | Roseland,NJ,07068 Roseland, New Jersey |
About this job
Overview:
As front line management, Sales Resolution Leads are responsible for teaching, developing, leading, and motivating a team of Sales Resolution Specialists. This individual will supervise and coordinate activities to ensure that business guidelines are followed and department goals are met and surpassed.
Skills, Experience and Requirements:
- Assertive yet consultative
- Results oriented with a contagious competitive attitude
- Advanced computer and data entry skills including use of the web, Windows and Microsoft Office
- Excellent communication skills including articulation and persuasion
- Bachelor's degree from four-year college or university preferred
- 1+ year of supervisory experience, preferably in an inbound call center environment
Responsibilities:
- Facilitate team meetings to ensure effective communication and provide team members with information and resources
- Ensure adequate standards are met for attendance, payroll, performance documentation and other established processes
- Drives results through leadership, guidance, mentoring and feedback to employees
- Assist Sales Resolution Specialists by resolving incoming retention calls that require a higher level of expertise in order to provide a resolution with quality customer service
- Properly analyze and communicate save rate results, productivity, and quality
- Communicate effectively with internal staff and management