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in Clearwater, FL

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Hours Full-time, Part-time
Location CLEARWATER, FL
CLEARWATER, Florida

About this job

Position Description:

Energize your career with one of Healthcare's fastest growing companies.  
 
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

Primary Responsibilities:
  • Process and track paperwork related to patient referral, reimbursement, patient billing, and physician orders.
  • Follow proper policy and procedures to maintain and manage all patient equipment to avoid loss and insufficient or overstock of equipment on hand. 
  • Responsible for purchasing postage for center operations per protocol.
  • Maintain a working knowledge of all center equipment and implements corrective procedure for preventative maintenance and repairs.
  • Ensure adequate courier supplies for shipping of center equipment. 
  • Responsible for processing all incoming/outgoing mail.
  • Prepare and/or ship patient equipment and supplies for timely delivery.
  • Assist in the scheduling and coordination of patient starts and visits.
  • Maintain patient files on a daily basis including on and off service record management.
  • Organize and maintain storage of archived patient charts per policy and procedure.
  • Maintain adequate supply of required patient forms, stationary and envelopes, Sales and Marketing literature, and office supplies.
  • Follows company policy and procedures and adheres to state specific regulatory requirements
  • Participates in organization quality improvement initiative. 
  • Perform miscellaneous duties as assigned by the Center Management Team or Home Care Director.
  • Perform general administrative duties as assigned.
  • Provides internal and external customer service.
  • Accurately document phone/voice mail messages and distribute appropriately and timely. 
  • Process patient status reports and updates as scheduled. 

Requirements

Required Qualifications:
  • High School Diploma/GED.
  • Comfortable working Monday-Friday 10am-6pm or 11am-7pm, as needed
  • 1+ year of experience in a Clerical or Administrative Support role
  • 1+ year of Customer Service experience analyzing and solving customer problems
  • 1+ year of experience working in an office setting using the telephone and computer as the primary instruments to perform job duties 
  • Experience using a computer, MS Word, MS Excel, and MS Outlook
Preferred Qualifications:
  • Bilingual with English and Spanish 
  • Experience working in the healthcare field
  • Experience with medical terminology
Are you ready for an opportunity that can transform your career? Get on the Alere Health team as we continue to transform health care every day.


Now part of Optum, Alere Health is building a future of opportunities. We provide leading edge products and services including condition and case management, wellbeing, and women's and children's health services for more than 200 health plans, 89 Fortune 500 employers, 29 states and 22 million people. Now, with our integration into Optum and the UnitedHealth Group organization, our growth and impact is multiplying every day.


If you bring a lot of passion and aspiration to your work, you'll fit in here and discover the opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Certain positions are subject to random drug testing.