Account Resolution Specialist II - Full-time / Part-time

The Account Resolution Specialist II is responsible for contacting delinquent home lending (mortgage) customers to collect past due payments and recoverable amounts, encourage the customer to make timely payments, and identify potential opportunities for Loss Mitigation workouts in order to resolve the account's delinquency. The Tier 2 Collections group handles accounts that are 60 to 180 days past due. The department makes outbound calls and receives inbound calls as well.

* General collections responsibilities in a fast-paced environment, where multi-tasking is key to ongoing success.
* Follow the established 10 step calling guidelines to assess the borrower's ability to pay.
* Evaluate the customer's circumstances and educate the customer on next steps of action.
* Participate in call campaigns using an automated dialer system.
* Responsible for making decisions based on indicators given on the loan.
* Process payments over the phone and answer general questions regarding a mortgage account/loan.
* Negotiate payment arrangements.
* Utilize all available skip tracing tools to locate borrowers.
* Identify and suggest alternatives to borrowers who are unable to pay.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.