Customer Assistance Associate/Collector I (Card Services) - Kennesaw, GA - Start 07/06/15 - Full-time / Part-time

The Collector I works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.

Card Services Required Skills:

Excellent oral and written communication skills

Strong negotiation skills

Excellent organizational skills

Ability to multi-task

Must be able to work in teams

Self-motivated and results-oriented

Desired Skills:

Previous Collection experience

college degree

Desire to resolve customer issues a must