Accounts Payable Clerk

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

Answer incoming calls from customers and field contacts, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Answer calls professionally and with courtesy.

Respond to customer inquiries.

Research required information using available resources.

Handle and resolve customer complaints.

Enter customer information into Ticket Tracking System.

Identify and escalate priority issues.

Route calls to appropriate resource or department .

Follow up customer calls where necessary.

Assist with work flow within the Accounts Payable department.

Other duties as assigned.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Required: High school diploma or G.E.D, and zero to four years previous experience.

Required: Must be punctual and committed to making sure Call Center phones are covered during working hours.

Must be willing to learn new procedures and be receptive to coaching.

Experience working in a fast paced high volume call center.

Proficient in relevant computer applications including Microsoft Windows.

Knowledge of customer service principles and practices.

Knowledge of call center telephony and technology.

Customer service experience.

Strong data entry/keyboard skills.

Some accounts payable or accounting knowledge is desired.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Excellent verbal and written communication skills are required.

Excellent listening and problem solving skills are required.

Excellent customer service skills are required.

Strong organizational skills.

Strong attention to detail.

Must be able to work in a team environment and help the team achieve their goals.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;

Required to exert physical effort in handling objects less than _ pounds rarely;

Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;

Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

Normal setting for this job is: office setting.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

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