The job below is no longer available.
You might also like
in Salem, VA
Store Seasonal Employee - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Salem, Virginia |
About this job
Job Code:
Department: 707, 711, 712
Job Title: Customer Service Associate/Loader
SH0180, SH9999
Job Description
General Description/Purpose
The primary function of the Customer Service Associate (CSA) I - Loader is to assist customers with all of their shopping
needs. The CSA I - Loader is responsible for providing excellent customer service by responding to customer inquiries and
helping customers with locating, selecting, carrying, and loading merchandise along with responding to requests for
assistance throughout the store. This includes supporting checkout functions and other customer services as needed. The
CSA I - Loader is responsible for preparing quick-load items, replenishing shelf stock, and using power equipment as needed.
The CSA I - Loader is also required to maintain a safe and secure work environment by conducting daily safety reviews,
noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA
I - Loader is responsible for completing all other duties as assigned.
Work Schedule
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule
determined by Staffing Department, but may be changed by store management based on the needs of the store. Requests to
be scheduled off for a specific day requires advanced notification and approval by supervisor. Hourly Full Time or Part Time:
Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on the needs of
the store.
Scope
This position reports to a Department Manager or Assistant Store Manager and does not have direct reports.
Essential Knowledge, Skills, and Abilities
Acting with Honor and Character: Integrity and Ethics
Arithmetic Computation: Arithmetic Computation
Basic Equipment Use/Assembly: Equipment Operations
Being Organizational Savvy: Organizational and Department Knowledge
Communicating Effectively: Written Communication, Telephone Etiquette, Verbal Communication, English Language
Proficiency
Conscientiousness/Inspection/Detail Orientation: Attention to Detail, Dependability
Customer Service: Customer Need Identification (Curiosity), Customer Service Orientation
Decision Making: Problem Solving, Decision-Making
Demonstrating Personal Flexibility: Learning, Adaptability/Flexibility, Stress Tolerance
Focusing on the Bottom Line: Accountability, Initiative
General Product or Service Knowledge: General Product and Service Knowledge
Getting Organized: Planning and Organizing, Multi-Tasking, Time Management
Keeping on Point: Sense of Urgency
Loading/Receiving: Loading
Loss Prevention: Inventory Control
Effective Date: 2/2/2015 Page 1 of 3
Job Code:
Department: 707, 711, 712
Job Title: Customer Service Associate/Loader
SH0180, SH9999
Job Description
Essential Knowledge, Skills, and Abilities (Continued)
Managing Diverse Relationships: Diversity Awareness
Policies & Procedures: Return and Exchange Policies, UPC Tags, Lowe's Policies and Procedures, Lowe's Safety and Loss
Prevention Policies and Procedures
Power Equipment: Powered Equipment
Quality Awareness: Quality Awareness
Reading Comprehension: Reading Comprehension
Relating Skills: Sociability, Listening, Interpersonal Skills, Teamwork
Safety Orientation: Equipment and Tool Safety, Safety Orientation
Sales/Selling Orientation: Lowe's Sales Programs
Physical Requirements
Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the
ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's
property surrounding the store, or additional work areas.
Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs,
or a combination of these muscle groups.
Protective Equipment: The ability to wear all necessary personal protective equipment to perform job functions.
Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or
strenuous tasks as well as standing and sitting for long periods.
Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays
including iPads) clearly to accomplish work tasks in a safe and efficient manner.
Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct
bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects
or equipment, and to push, pull, and carry heavy objects.
Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate
objects or to perform other job-related tasks.
Work Conditions: The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult
work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent
sounds.
Climbing: The ability to climb, work, and carry items up and down ladders.
Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in
coordination with its arm, or two hands to grasp, place, move, or assemble objects.
Tight Working Conditions: The willingness and ability to work in cramped/tight working conditions where mobility is
restricted.
Safety Harness: The ability to wear the safety harness to perform job functions.
Lifts 26-50 pounds without assistance many times a day and also lifts 51-75 pounds without assistance daily and 76-100
pounds with assistance daily.
Effective Date: 2/2/2015 Page 2 of 3
Job Code:
Department: 707, 711, 712
Job Title: Customer Service Associate/Loader
SH0180, SH9999
Job Description
Minimum and Preferred Qualifications
Minimum Qualifications
6 months experience using a computer, including inputting, accessing, modifying, or
outputting information.
6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet,
iPod) to enter, access, and output information.
AND
Preferred Qualifications
6 months retail experience
6 months experience as a Loader at other home improvement or hardware retailers.
6 months experience working in any department at a Lowe's retail store.
6 months retail merchandising experience, including performing Zone Recovery, stocking,
downstocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
6 months experience in any industry inspecting, carrying, loading, and unloading product or
material in or out of vehicles.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to
race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status,
veteran status, genetics or any other category protected under applicable law. EEO Statement Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Department: 707, 711, 712
Job Title: Customer Service Associate/Loader
SH0180, SH9999
Job Description
General Description/Purpose
The primary function of the Customer Service Associate (CSA) I - Loader is to assist customers with all of their shopping
needs. The CSA I - Loader is responsible for providing excellent customer service by responding to customer inquiries and
helping customers with locating, selecting, carrying, and loading merchandise along with responding to requests for
assistance throughout the store. This includes supporting checkout functions and other customer services as needed. The
CSA I - Loader is responsible for preparing quick-load items, replenishing shelf stock, and using power equipment as needed.
The CSA I - Loader is also required to maintain a safe and secure work environment by conducting daily safety reviews,
noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA
I - Loader is responsible for completing all other duties as assigned.
Work Schedule
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule
determined by Staffing Department, but may be changed by store management based on the needs of the store. Requests to
be scheduled off for a specific day requires advanced notification and approval by supervisor. Hourly Full Time or Part Time:
Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on the needs of
the store.
Scope
This position reports to a Department Manager or Assistant Store Manager and does not have direct reports.
Essential Knowledge, Skills, and Abilities
Acting with Honor and Character: Integrity and Ethics
Arithmetic Computation: Arithmetic Computation
Basic Equipment Use/Assembly: Equipment Operations
Being Organizational Savvy: Organizational and Department Knowledge
Communicating Effectively: Written Communication, Telephone Etiquette, Verbal Communication, English Language
Proficiency
Conscientiousness/Inspection/Detail Orientation: Attention to Detail, Dependability
Customer Service: Customer Need Identification (Curiosity), Customer Service Orientation
Decision Making: Problem Solving, Decision-Making
Demonstrating Personal Flexibility: Learning, Adaptability/Flexibility, Stress Tolerance
Focusing on the Bottom Line: Accountability, Initiative
General Product or Service Knowledge: General Product and Service Knowledge
Getting Organized: Planning and Organizing, Multi-Tasking, Time Management
Keeping on Point: Sense of Urgency
Loading/Receiving: Loading
Loss Prevention: Inventory Control
Effective Date: 2/2/2015 Page 1 of 3
Job Code:
Department: 707, 711, 712
Job Title: Customer Service Associate/Loader
SH0180, SH9999
Job Description
Essential Knowledge, Skills, and Abilities (Continued)
Managing Diverse Relationships: Diversity Awareness
Policies & Procedures: Return and Exchange Policies, UPC Tags, Lowe's Policies and Procedures, Lowe's Safety and Loss
Prevention Policies and Procedures
Power Equipment: Powered Equipment
Quality Awareness: Quality Awareness
Reading Comprehension: Reading Comprehension
Relating Skills: Sociability, Listening, Interpersonal Skills, Teamwork
Safety Orientation: Equipment and Tool Safety, Safety Orientation
Sales/Selling Orientation: Lowe's Sales Programs
Physical Requirements
Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the
ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's
property surrounding the store, or additional work areas.
Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs,
or a combination of these muscle groups.
Protective Equipment: The ability to wear all necessary personal protective equipment to perform job functions.
Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or
strenuous tasks as well as standing and sitting for long periods.
Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays
including iPads) clearly to accomplish work tasks in a safe and efficient manner.
Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct
bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects
or equipment, and to push, pull, and carry heavy objects.
Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate
objects or to perform other job-related tasks.
Work Conditions: The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult
work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent
sounds.
Climbing: The ability to climb, work, and carry items up and down ladders.
Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in
coordination with its arm, or two hands to grasp, place, move, or assemble objects.
Tight Working Conditions: The willingness and ability to work in cramped/tight working conditions where mobility is
restricted.
Safety Harness: The ability to wear the safety harness to perform job functions.
Lifts 26-50 pounds without assistance many times a day and also lifts 51-75 pounds without assistance daily and 76-100
pounds with assistance daily.
Effective Date: 2/2/2015 Page 2 of 3
Job Code:
Department: 707, 711, 712
Job Title: Customer Service Associate/Loader
SH0180, SH9999
Job Description
Minimum and Preferred Qualifications
Minimum Qualifications
6 months experience using a computer, including inputting, accessing, modifying, or
outputting information.
6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet,
iPod) to enter, access, and output information.
AND
Preferred Qualifications
6 months retail experience
6 months experience as a Loader at other home improvement or hardware retailers.
6 months experience working in any department at a Lowe's retail store.
6 months retail merchandising experience, including performing Zone Recovery, stocking,
downstocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
6 months experience in any industry inspecting, carrying, loading, and unloading product or
material in or out of vehicles.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to
race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status,
veteran status, genetics or any other category protected under applicable law. EEO Statement Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.