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Guest Service Agent
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 100 Continental Drive Newark, Delaware |
About this job
Scope of Position:
Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
Primary Responsibilities:
* Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
* Maintains a “can do” and a “guests first” attitude at all times.
* Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
* Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.
* Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.
* Abide by established procedures for hotel accounting, credit control and handling of financial transactions.
Requirements:
* Previous hotel Guest Service experience a plus
* Must be willing to work a variety of day/night and weekend shifts.
* Must be able to read, write and speak English.
* Requires strong organizational skills.
* Must be able to work independently.
* Able be able to be on your feet for long periods of time.
* Excellent people skills and an energetic personality.
* Meet/exceed customer and team expectations.
* Previous computer and cash handling experience strongly desired.
Scope of Position:Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
Primary Responsibilities:
* Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.* Maintains a “can do” and a “guests first” attitude at all times.* Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations* Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.* Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.* Abide by established procedures for hotel accounting, credit control and handling of financial transactions.
Requirements:
* Previous hotel Guest Service experience a plus* Must be willing to work a variety of day/night and weekend shifts.* Must be able to read, write and speak English.* Requires strong organizational skills.* Must be able to work independently.* Able be able to be on your feet for long periods of time.* Excellent people skills and an energetic personality.* Meet/exceed customer and team expectations.* Previous computer and cash handling experience strongly desired.
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