Customer Service Representative - Full-time / Part-time

Job Description:

Candidates will spend nearly 100% of their time on the phone answering questions for customers; some questions are basic account information, other calls are from upset/frustrated customers. These calls can come from anyone across the US. There are about 80 to 100 calls with 20-30 seconds between each call.
Candidates are expected to sell products and services and achieve aggressive sales goals
-Enhance the customer's relationship by marketing new products and services
-Handle each customer with a friendly & courteous service
-Follow strict procedures for handling various types of inquiries

Qualifications:

-Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information
-Predictable and reliable attendance
-Receptive to coaching and feedback
-Desire to meet/exceed goals
-Solve problems while working in a fast paced environment
-Good verbal communication skills

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.