BPO Order Fulfillment & CS Specialist

Overview:

Act a liaison on behalf of the client to communicate with customers, vendors, and providers in a direct customer service environment. Maintain order fulfillment and manage inventories in accordance with established procedures and maintain notes in the system of record. Create reports around order accuracy, on-hand inventory and reconcile reports with carrier reports and information. This role is the primary point of contact for all customer service and order fulfillment activity.

Responsibilities:

• Provide direct customer service on inventory, shipping and receiving and back office related activities on behalf of our client
• Manage and maintain inventories in the Becton Schantz system and send to customer
• Manage Customer Replenishment (CRP/VMI) order process through delivery, as required
• Create standard and ad hoc reports around on-hand inventory, order accuracy and reconcile reports with carrier information
• Order consolidation and shipment planning with client and carrier teams
• Receive order issues from external parties in a professional manner
• Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed
• Update order in order system as necessary
• Review dashboard for alerts on a daily (hourly) basis
• Escalate unresolved issues to appropriate parties, including Customer Service Supervisor, Business Managers, and Customer Managers
• Update and maintain current information on prices.
• Ensure Sales Data Coordinator is notified on a timely basis
• Maintain client/customer criteria on order instructions
• Responsible for filing scanned documents according to Acosta policy
• Maintain excellent working relationships with Customers, Clients and co-workers
• Perform special assignments for the company and/or branch and/or departmentas needed