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Software Support Representative
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 876 East 9400 South Sandy, Utah |
About this job
Job Description
Full-time position Monday through Friday 7:00AM-3:00PM or 8:00AM-4:00PM (weekends off) as a Software Support Representative is available. Position entails working with clients and their staff to help them resolve any technical issues they might have with the company program. Problems range from not knowing how to use the program to troubleshooting printer problems or data errors.
Responsibilities
-Phone service and technical support for the Customer Relationship Manager (CRM) program.
-Answering technical questions about usage of the company CRM as well as questions about Microsoft(R) products like Word, and Outlook(R).
-Monitoring a live chat room with questions from clients to troubleshoot issues.
-Troubleshooting errors with unexpected results.
-Receiving and handling situations and knowing when to escalate the issue.
-Contributing to a team goal of maintaining a fast response time to incoming calls, fast resolutions to questions and issues with client satisfaction.
Qualifications
-Must be able to troubleshoot technical issues over the phone.
-Must be knowledgeable with Microsoft products such as; Word, Outlook, and Access.
-Must be able to troubleshoot printing, minor Windows, and network related issues.
-Previous call center experience is preferred.
-Microsoft Access database knowledge preferred.
-A sense of humor preferred.
Paid training of our proprietary CRM and the core issues relating to that product are provided as part of the orientation and training process. There are options available for advancement.
Benefits: Employee Group health, dental, vision care, and life insurance benefits (available the first of the month after 60 days FT employment).
We also provide vacation, sick days, and paid holidays.
Full-time position Monday through Friday 7:00AM-3:00PM or 8:00AM-4:00PM (weekends off) as a Software Support Representative is available. Position entails working with clients and their staff to help them resolve any technical issues they might have with the company program. Problems range from not knowing how to use the program to troubleshooting printer problems or data errors.
Responsibilities
-Phone service and technical support for the Customer Relationship Manager (CRM) program.
-Answering technical questions about usage of the company CRM as well as questions about Microsoft(R) products like Word, and Outlook(R).
-Monitoring a live chat room with questions from clients to troubleshoot issues.
-Troubleshooting errors with unexpected results.
-Receiving and handling situations and knowing when to escalate the issue.
-Contributing to a team goal of maintaining a fast response time to incoming calls, fast resolutions to questions and issues with client satisfaction.
Qualifications
-Must be able to troubleshoot technical issues over the phone.
-Must be knowledgeable with Microsoft products such as; Word, Outlook, and Access.
-Must be able to troubleshoot printing, minor Windows, and network related issues.
-Previous call center experience is preferred.
-Microsoft Access database knowledge preferred.
-A sense of humor preferred.
Paid training of our proprietary CRM and the core issues relating to that product are provided as part of the orientation and training process. There are options available for advancement.
Benefits: Employee Group health, dental, vision care, and life insurance benefits (available the first of the month after 60 days FT employment).
We also provide vacation, sick days, and paid holidays.
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