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Team Lead - Salon/Cosmetologist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Carmel, IN Carmel, Indiana |
About this job
The Salon Lead/Cosmetologist is responsible for providing an exceptional guest experience for visitors to Market District by engaging each guest to determine their individual needs. The Salon Lead/Cosmetologist consults with guests on their skin and hair care needs and recommends professional care products and services. The Salon Lead/Cosmetologist assists the Health, Beauty and Wellness Team Leader in creating an environment that exceeds the expectations of our guests in the areas of Guest Service, staff technical proficiency and guest retention skills.
You are a team player at heart. You know that you are only successful when those around you are set up for success. You are eager to be part of an amazing team, and have the ability to inspire those around you. You are knowledgeable with wellness, and love to help others foster their own wellness knowledge. An interest in wellness doesn't quite scratch the surface for you; you're passionate about the business, the trends, and what makes customers tick. You have a vision beyond a simple "What brings you in today?" and every opportunity to connect with people is an opportunity for you to educate, make suggestions, and provide guests with your unparalleled knowledge. Our team is the cream of the crop and must ensure that each guest discovers a world of wellness products, knowledge, and passion at every turn.
You are a team player at heart. You know that you are only successful when those around you are set up for success. You are eager to be part of an amazing team, and have the ability to inspire those around you. You are knowledgeable with wellness, and love to help others foster their own wellness knowledge. An interest in wellness doesn't quite scratch the surface for you; you're passionate about the business, the trends, and what makes customers tick. You have a vision beyond a simple "What brings you in today?" and every opportunity to connect with people is an opportunity for you to educate, make suggestions, and provide guests with your unparalleled knowledge. Our team is the cream of the crop and must ensure that each guest discovers a world of wellness products, knowledge, and passion at every turn.
Requirements
- Maintain safety as the top priority in all aspects of our work, for our Team Members, guests, and products
- Offer friendly, knowledgeable and courteous service to all guests. Must understand that guest service is the top priority and cease performing other tasks when guests are present and in need of assistance.
- Determine each guests' needs and answer questions concerning products and services. Ensure the guests' needs are met.
- Perform facials, skin analysis and makeup application for guests.
- Perform hair styling for our guests, including wash, style and blowout bar services.
- Recommend additional and complimentary products and/or services based on information provided by the guest or items already selected for purchase.
- Responsible for assisting the HBW Team Leader with meeting or exceeding all category and salon personnel productivity standards. Coach Salon team members to increase productivity through weekly goal setting and in team meetings.
- Ensures that entire salon/retail team conducts each segment of a guest visit courteously, efficiently and in accordance with established guest retention procedures.
- Assist the HBW Team Leader with the analysis of sales, expenses and trends using reports, on a monthly basis.
- Assist the HBW Team Leader with the management of all Salon and HBW Team Members including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention knowledge, performance management, safety, recognition, and legal compliance.
- Contribute to store's overall sales, conversion goals and meet/exceed individual sales goals.
- Courteously handle sales, refunds and exchanges. Ensure that the correct price, tax and/or discount are applied correctly to each sale.
- Set up advertising displays and/or arrange merchandise to highlight sales and promotional events. Inform guests of current promotions, events and services within the store.
- Participate in physical inventory preparation, execution and follow up.
- Take initiative to stay informed regarding new or existing products and be knowledgeable about product ingredients and benefits to better serve guests.
- Responsible for overall store cleanliness including sales floor and stockroom; ensure that department is always professionally maintained and fully stocked.
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