IMMEDIATE HIRE - CUSTOMER SERVICE REPRESENTATIVE - Full-time / Part-time

Customer Service Representative Job Description:

• Responsible for fielding inbound and outbound calls, taking payments on behalf of Comcast and Time Warner Cable
• Primary duty is to collect payments and resolve customer service related issues
• Heavy data entry using Microsoft Office
• Maintain highest level of customer service

Qualifications:

• Strong data entry skills (Must be able to type 35-40 words per minute)
• Experience with conflict resolution and de-escalating situations
• Excellent Communication Skills
• Working Knowledge of Microsoft office (outlook, word, excel)
• High school diploma or equivalent

Shifts:

1st Shift Options:

• Monday-Thursday 9-5:30, Friday 9-5

2nd Shift Options:

• M-F 11:45-8:30 (one day off during the week) and Saturday 9-5, 11-7 or 1-9
• M-F 1:15-10 (one day off during the week) and Saturday 9-5, 11-7 or 1-9
• M-F 1:45-10 (one day off during the week) and Saturday 12-9

Part Time Days:

• M-F 7-12:30 or 1 and Saturday 9-5, 11-7 or 1-9
• M-F 10-2 and Saturday 9-5, 11-7 or 1-9
• M-F 12-5:30 and Saturday 9-5, 11-7 or 1-9

Part Time Nights:

• M-F 3:45-9 or 10 and Saturday 9-5, 11-7 or 1-9
• M-F 5:45-10 and Saturday 9-5, 11-7 or 1-9

Weekends Only:

• Sat 9-5 or 11-7 or 1-9 or 9-9, Sun 11-5

Compensation: $12 per hour for 1st shift full time and $12.50 for 2nd shift full time

*Training options - M-F 9:00am-5:00pm OR Monday-Friday 5:00pm-10:00pm with Sat 1pm-9pm

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.