Student Loan Support

* Assist with applications for consolidating private student loans, acquiring payoff amounts, interest rates from various lenders.
* Verify documents that are sent in by borrowers and cosigners such as paystubs, tax forms, W-2 forms, and various other documents that are needed to verify information on loan application.
* Light outbound calls to borrowers, cosigners, lenders and employers as a follow up.
* Needs based cross selling for other services/products of Wells Fargo (for example college credit cards or student checking accounts)
* Follow script when on the phones
* Work off of 2 computer screens (1 application & 1 guide/script)
* Goal is to create a positive customer service experience
* 15-40 inbound calls per day (call handle time - 20-30 minutes)
* Will discuss denial or acceptance
* Right screen has help screen with tabs and directions with every step of the call, left screen has the section for the loan application or data entry
* 10 possible loan types rep will be discussing with borrowers

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.