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Wholesale Banking Divisional Custom - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | saint louis, Missouri |
About this job
Job Title:
Wholesale Banking Divisional Custom
Job ID Number:
5114297
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Saint Louis,MO
Qualifications:
This senior leader role will report directly to the Division Manager, and will be part of the senior leadership team of the Southern Division. This role will dotted line report to the National Customer Service Manager Leader. The DCSM will manage and lead Customer Service Managers throughout the Southern Division and will be located in the St. Louis RCBO. Primary accountabilities will be focused around:
Leadership of Customer Service Managers and Relationship Associates:
Provide leadership to CSMs and RAs on customer experience, processes, policies, operational issues, and operational assignments. Will conduct periodic office visits to provide onsite coaching/leadership/guidance to CSMs and RAs. Provide mentorship and coaching to the CSMs and RAs in the division. Will support the hiring, recruiting and succession planning process for the CSM and RA staff. Conduct CSM performance reviews, RA reviews in the Southern Division RCBOs consulting RVPs for input. Provide CSM coverage as needed across the division; develop action plans for staff shortages. Partner with RVPs and Loan Team Managers to embody a cohesive management team in the RCBO, focused on customer needs and meeting office goals.
Key Member of Divisional Leadership Team
Attend all DM-led meetings with RVPs ; represent voice of CSMs/RAs and customer experience. Track service / process breakdowns and improvement opportunities and escalate for division.
Work with Chief Administrative Officer Team / Other Divisional CSMs
Actively participate in CAO-Team-led committees to provide field input on behalf of CSMs/RAs. Participate in regular conference calls and in-person meetings with the other Divisional CSMs across the country.
Change Management Leadership
Serve as champion and expert for change, providing coaching to CSMs on managing through change. Ensure all CSMs and RAs participate in training events and rollout calls. Reinforce learning's from these training events and rollout calls in the division
Ensure adoption by CSMs/RAs of standards & best practices for all aspects of CSM/RA roles.
Other Leadership Roles
Will be the central point of contact for issues regarding Compliance & Operational process breakdowns/audit issues. Serve as BCP coordinator for division. Coordinate division's recognition program. ? Periodically attend client calls throughout the division (especially significant clients & those with major service issues). This individual would be responsible for managing escalated customer issues for the Southern Division
6+ years customer relationship support experience and 5+ years management experience. Customer driven; advocates for customers; strong leadership abilities with demonstrated talent to organize and lead individuals and groups; demonstrated ability around talent development; excellent verbal, written and interpersonal communication and presentation skills; strong negotiation skills, change management and negotiation; excellent partnering and ability to communicate with all levels of management. Commercial Banking experience, especially in roles involved in leading customer service Customer driven; relentlessly advocates for customers Strong leadership abilities with demonstrated talent to organize and lead individuals and groups Demonstrated ability around talent development Excellent partnering skills, proven ability to effectively communicate with all levels of management, staff and customers. Strong organizations and time management skills, ability to multi-task and work in a deadline driven environment Change agent/champion for change Demonstrated high level knowledge around credit products; in depth knowledge of deposit and Treasury Management products and services. Knowledge of accounting and bank operations 6+ years of client service experience
Wholesale Banking Divisional Custom
Job ID Number:
5114297
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Saint Louis,MO
Qualifications:
This senior leader role will report directly to the Division Manager, and will be part of the senior leadership team of the Southern Division. This role will dotted line report to the National Customer Service Manager Leader. The DCSM will manage and lead Customer Service Managers throughout the Southern Division and will be located in the St. Louis RCBO. Primary accountabilities will be focused around:
Leadership of Customer Service Managers and Relationship Associates:
Provide leadership to CSMs and RAs on customer experience, processes, policies, operational issues, and operational assignments. Will conduct periodic office visits to provide onsite coaching/leadership/guidance to CSMs and RAs. Provide mentorship and coaching to the CSMs and RAs in the division. Will support the hiring, recruiting and succession planning process for the CSM and RA staff. Conduct CSM performance reviews, RA reviews in the Southern Division RCBOs consulting RVPs for input. Provide CSM coverage as needed across the division; develop action plans for staff shortages. Partner with RVPs and Loan Team Managers to embody a cohesive management team in the RCBO, focused on customer needs and meeting office goals.
Key Member of Divisional Leadership Team
Attend all DM-led meetings with RVPs ; represent voice of CSMs/RAs and customer experience. Track service / process breakdowns and improvement opportunities and escalate for division.
Work with Chief Administrative Officer Team / Other Divisional CSMs
Actively participate in CAO-Team-led committees to provide field input on behalf of CSMs/RAs. Participate in regular conference calls and in-person meetings with the other Divisional CSMs across the country.
Change Management Leadership
Serve as champion and expert for change, providing coaching to CSMs on managing through change. Ensure all CSMs and RAs participate in training events and rollout calls. Reinforce learning's from these training events and rollout calls in the division
Ensure adoption by CSMs/RAs of standards & best practices for all aspects of CSM/RA roles.
Other Leadership Roles
Will be the central point of contact for issues regarding Compliance & Operational process breakdowns/audit issues. Serve as BCP coordinator for division. Coordinate division's recognition program. ? Periodically attend client calls throughout the division (especially significant clients & those with major service issues). This individual would be responsible for managing escalated customer issues for the Southern Division
6+ years customer relationship support experience and 5+ years management experience. Customer driven; advocates for customers; strong leadership abilities with demonstrated talent to organize and lead individuals and groups; demonstrated ability around talent development; excellent verbal, written and interpersonal communication and presentation skills; strong negotiation skills, change management and negotiation; excellent partnering and ability to communicate with all levels of management. Commercial Banking experience, especially in roles involved in leading customer service Customer driven; relentlessly advocates for customers Strong leadership abilities with demonstrated talent to organize and lead individuals and groups Demonstrated ability around talent development Excellent partnering skills, proven ability to effectively communicate with all levels of management, staff and customers. Strong organizations and time management skills, ability to multi-task and work in a deadline driven environment Change agent/champion for change Demonstrated high level knowledge around credit products; in depth knowledge of deposit and Treasury Management products and services. Knowledge of accounting and bank operations 6+ years of client service experience
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