Outpatient Pharmacy Operations Manager

Under the direction of the Outpatient Pharmacy Director, is responsible for the management of all aspects of Pharmacy services at identified Outpatient Pharmacy location(s). Ensures compliance with Federal and State laws and regulations, Statewide Pharmacy Operations objectives, policies, and procedures. Provides direction and leadership to subordinate Outpatient Pharmacy Supervisors-Hourly, Outpatient Pharmacy Managers - Hourly, Pharmacists-in-Charge and other supervisory/administrative employees. Minimal to no online dispensing duty. Manages a large and/or multiple small/medium pharmacy location(s). Performs other duties as required.

Essential Functions:

* Assists the Outpatient Pharmacy Director with the development and implementation of pharmacy strategic initiatives.

* Assists the Outpatient Pharmacy Director by providing leadership and direction of the pharmacy services/activities/functions, including drug distribution, drug education, pharmacist clinical activities, retail business expansion, performance measurements, regulatory compliance, employee development and multi-disciplinary team development, in a single large and/or multiple small/medium pharmacy location(s).

* Manages departmental personnel and operational practices to ensure compliance with Federal and State laws and regulations, T.J.C., O.S.H.A., SBOP, Statewide and Departmental policies and procedures. Sphere of influence includes Pharmacy Staff, Other Members of the Pharmacy Management Team, CA Regional Pharmacy Leadership Team, Providers, Department Administrators, Physician-In-Charge, Medical Group Leadership, Hospital Leadership, Area Union Representatives.

* Provides personnel management activities (e.g. recruits, hires, trains and evaluates, and/or terminates subordinate exempt and hourly personnel), involved in strategic workforce planning and succession planning.

* Works with Human Resources in handling employee grievances.

* May assist the Outpatient Pharmacy Supervisor - Hourly to prepare and/or approve the biweekly payroll.

* Serves as the pharmacy leadership point of contact by developing strong collaborative relationships with the Medical Center/Medical Office leadership and the Medical Group to achieve service area and Medical Center goals.

* Communicates regularly to the Outpatient Pharmacy Supervisors - Hourly and Outpatient Pharmacy Managers - Hourly to inform, support, mentor, coach and develop their knowledge and skills.

* Provides direction and leadership to supervisory and management employees.

* Monitors and makes adjustments to personnel utilization in accordance with operating budget.

* Develops and recommends the departmental operating budget (payroll and non-payroll).

* Participates in designing, implementing and evaluating systems, processes and methods designed to enhance quality, improve service, and enhance cost effectiveness.

* Works in collaboration with providers, department heads, and the Outpatient Pharmacy Director to implement, evaluate and improve quality management programs.

* Provides resolution to service complaints by Health Plan members, other Kaiser health care professionals, department heads, and employees.

* Administers organizational and department policies and procedures.

* Minimal to no online dispensing duties.

* Performs other duties as required.

* Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Basic Qualifications:

Experience

* Minimum two (2) years of supervisory/management experience in an Integrated Delivery System or healthcare network comprised of multiple sites/facilities.

Education

* B.S. in pharmacy OR Pharm. D required.

License, Certification, Registration

* Current CA Registered Pharmacist License.

Additional Requirements:

* Must possess the ability to lead and manage professionals and others through influence and collaboration in single and/or multiple pharmacies.

* Demonstrate ability to provide leadership to and work with a professional team.

* Must possess the advanced communication skills necessary to be the administrative point-of-contact for leadership and work collaboratively with and lead multi-disciplinary teams.

* Able to demonstrate and apply knowledge of contemporary outpatient pharmacy operations principles and standards, including clinical, professional, legal, business, and public relations aspects.

* Must have a working knowledge of applicable Federal and State pharmacy regulations, and T.J.C. and O.S.H.A. requirements.

* Able to extract pertinent information from patients, or other sources, to apply to the patient's medical management plan.

* Demonstrate abilities and skills in pharmacy business management, customer problemresolution, leadership and supervision.

* Must possess self-initiative, innovative and collaborative skills.

* Able to demonstrate proficiency in oral and written English-speaking communication skills.

* Proficient in various databases and other computer usage.

* Must pass background check.

* Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

* Pharm. D. preferred.

* Previous courses completed, in pharmacy business management or related subjects preferred.