Tech Center / Device Repair Associate

Batteries Plus was the first organization to respond to the evolving needs of the replacement battery market. Our first store opened in 1988 in Green Bay, Wisconsin. We began franchising in 1992 and opened our first franchise-owned store in Fort Wayne, IN. The increasing demand for "specialty" and replacement batteries, combined with our reputation for solving battery problems, has led to our rapid success and expansion. In 2010, we refined the model of the all-battery franchise concept by adding light bulbs to our product line. Since then we have added Device repair to our service offerings.

We are currently seeking a Tech Center / Device Repair technician with daytime and some evening & weekend availability. Pay rate is typically $10.00 with a performance review after 30 days and completion of online training modules. While primarily a technician position, this individual will be cross trained to be able to assist on the retail sales floor.

DUTIES:

Tech Center / Device Repair
- Properly diagnose the source of customer issue (battery, device or charger)
- Rebuild battery packs for cordless drills and other cordless power tools
- Replace broken screens, charge ports and embedded batteries on cell phones, tablets, i-Pods & other devices.
- Install batteries on mobility scooters, electric wheel chairs, & kids ride-on toys

Customer Service / Sales
- Greet customers, determine needs and answer questions
- Suggest sell add-on items, participate in retail store and commercial sales activities
- Ask questions to identify potential commercial customers
- Operate computer/cash register to complete sales transactions
- Answer phones, ensuring messages are relayed
- Function as a team player
- Demonstrate a customer first mentality

Merchandising / Inventory
- Rotate and stock inventory
- Install batteries, perform tests and tech work
- Load, unload, and deliver or arrange delivery of products
- Organize daily recovery of displays to achieve full store appearance
- Maintain retail shelf label pricing
- Build displays; setting up & taking down shelves and fixtures
- Prepare store for daily opening and closing

QUALIFICATIONS
- Prior retail experience desired
- Ability to gain quick and solid understanding of company's electronic retail and cross reference system
- Good listening and verbal communication skills with a customer focus
- Must possess and use organizational and analytical problem solving skills
- Ability to handle multiple projects/tasks to effectively prioritize, follow up, and meet deadlines with multiple tasks and projects
- Ability to calculate simple math, percentages, ratios and algebraic expressions and read gauges
- Must be able to lift more than 50lbs on occasion

Batteries Plus Bulbs is an equal opportunity employer.